Chicago Assistant Store Manager

Branch is shaking up the $46B office products industry to create the best work experience for the 21st century: easy, affordable and adaptable so you can sit down (or stand) and get to work.
Most people spend eight hours a day at their workspace. Our mission is creating accessible and inspiring products to help people and teams feel their best at work, wherever that happens.

We're based in NYC and Toronto, and backed by the investors behind Quip, Caraway, Eight Sleep and Peloton. Our culture combines strategic clarity with scrappy execution; we think and plan rigorously but ship fast and have fun doing it. We're looking for entrepreneurial teammates who do the same.

As the first Assistant Store Manager of our Chicago store, you will support the Store Manager in leading Branch's retail business in the market. You will support the Store Manager in sales, operations, and people management, while helping us define what great retail looks like at Branch.

This is an opportunity for an experienced retail leader who is energized by building from the ground up, developing high-performance teams, creating a best-in-class customer experience, and is excited about being a part of the team as we scale Branch's retail program.

This role is salaried with a compensation range of $62,000-$72,000 USD based on the candidate's experience, skills, competencies, and qualifications. As a full-time employee, you'll be eligible to participate in Branch's benefits program, which includes health and dental coverage to help with medical and dental care costs for you and your family, accrued PTO, a 401(k) to support your retirement savings, a Branch product allowance, and an employee discount on Branch product.

• Revenue & Profitability
• Sales Performance & Achievement: Collaborating with the Store Manager, you'll help establish and exceed sales targets, motivating your team to deliver exceptional service and drive revenue through effective coaching and consistent follow-ups.
• Sales Tracking & Performance Metrics: You'll analyze sales reports, monitor store performance, and identify opportunities for improvement. You'll provide actionable insights to the Store Manager on how to drive profitability and operational efficiency.
• Brand & Customer Experience
• Building Client Relationships: You'll engage directly with a variety of customer types, offering personalized service that keeps them coming back.
• B2B Client Support: You'll support our B2B customers end-to-end, such as B2B appointments and tours, check-out, and ongoing relationship management, being well-versed on our B2B value proposition and product offerings.
• People
• Team Leadership & Growth: You'll lead, mentor, and inspire a talented team of sales associates, providing coaching and feedback to help them hit their personal and team goals while cultivating a positive, results-driven culture.
• Store Manager Partnership: You'll act as an extension of the Store Manager, spotting opportunities for process improvement and synthesizing employee feedback. You'll help set the tone for a positive, high-performing store culture, stepping in to lead when the Store Manager isn't on the floor.
• Store Presentation & Merchandising: Working alongside the Store Manager and corporate team, you'll ensure the store is impeccably designed and visually compelling, creating an inviting atmosphere that enhances the customer experience and supports the brand’s aesthetic.
• Operations
• Daily Operations Management: You'll partner with the Store Manager to oversee the day-to-day operations, ensuring smooth and efficient processes, from opening and closing to inventory counts, store cleanliness, and scheduling.
• Inventory & Stock Management: From stock replenishment to deliveries, you'll ensure the store…