Manager, Client Services

Teamwork makes the stream work.
Roku is changing how the world watches TV

At Roku, we like to say that there are no bystanders, and that is as true in the advertising team as it is in any other facet of the company. We work together to ensure our clients understand this new world of advertising, that they are making the best possible decisions to support their own goals, and drive advertiser interest and engagement across the board.

The Client Services team is responsible for managing and growing Roku's partnerships with Advertisers and ultimately enabling our clients to reach their business objectives.

The Manager, Client Services, Advertising, is a key leadership role responsible for managing the strategic account management function for our Media & Entertainment portfolio. This role focuses on the direct development and coaching of Account Managers to ensure the delivery of exceptional advertising solutions and drive client success. The ideal candidate will have hands‑on experience in cultivating relationships with performance‑minded Media & Entertainment partners and will work closely with their team to execute high‑impact & programmatic campaigns.

For Illinois Only - The estimated annual total cash for this position is between $144,700 - $165,900. This cash range includes on-target earnings from commission.

Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location.

This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.

At Roku, we don’t just use AI, we work with it. AI agents and smart tools help power drafts, analysis, and repetitive workflows, while our people bring direction, judgment, and accountability.

We value curious, adaptable builders, who can show how they’ve used AI, agents, or automation to move faster, improve quality, and scale their impact. Strong candidates know how to frame problems, guide AI‑assisted work, check the output, and learn quickly. Above all, they bring curiosity, adaptability, and sound judgment.

• Provide direct coaching and mentorship to Account Managers, focusing on skill development, career growth, and performance improvement, identifying individual skill gaps and creating personalized development plans.
• Conduct regular 1:1s with Account Managers to provide feedback, set individual goals, and support professional development.
• Train Account Managers on best practices in client relationship management, campaign strategy, and performance optimization.
• Empower Account Managers to independently manage client relationships and make strategic decisions.

• Partner with Account Managers to serve as a key point of contact for assigned clients, building and maintaining strong relationships across client direct and agency teams.
• Support Account Managers in executing performance advertising solutions that meet client objectives and exceed KPIs.
• Guide the team in conducting regular business reviews with clients to assess performance, identify opportunities, and address any issues.
• Work alongside Account Managers to drive incremental revenue, upselling opportunities, and revenue retention.

• Oversee the day‑to‑day operational aspects of account management, ensuring efficient processes and resource allocation for your team of Account Managers.
• Monitor individual Account Manager performance metrics and reporting to track growth and development.
• Support continuous improvement initiatives…