Regional Director of Operations Hospitality

You have passion for what you do. You like working as a team and be part of a family. It’s not work when you love what you do. Come join us as a Regional Director of Operations and see where your career will take you!

Key Purpose The Regional Director of Operations Hospitality responsible for ensuring that all functions, initiatives, and priorities support the customer’s business strategy. This position is responsible for the effective and efficient functioning of the operation(s) within the guidelines established by the client organization and the corporation. He/She/They are responsible for continuously enhancing the guest and workplace experience, elevating service delivery through ISS hospitality standards, and ensuring seamless operations across all touchpoints.

The Regional Director of Operations Hospitality will also identify and leverage innovative initiatives and best practices, constantly focusing on driving compliance.

The ideal candidate brings a solid facilities management background complemented by commercial experience.

Success Criteria To build and grow the account and organization with an entrepreneurial mindset

Be able to anticipate client needs, deliver on those needs, and exceed expectations

Identify opportunities and solve deficiencies before they become long-term issues

Ability to adapt and pivot at a moment’s notice in a fast-paced and demanding environment

Being knowledgeable on current trends within the hospitality and food industry

Key Areas of Collaboration and Influence Develop, manage agendas, and lead weekly management team meetings using provided online tools

Ability to effectively communicate, motivate, and interact with all levels within the organization to help build and speak to the culture of ISSCreating and developing relationships with local vendors, other department leads, and individuals

Managing client and customer relationships

Ideal Candidate Experience5+ years of operations in facilities and food service management experience, ideally in a manager role Bachelor’s degree in Facility Management or related field preferred

Strong supervisory background desirable, not required, along with good customer service experience

Strong computer proficiency skills with emphasis on knowledge of Microsoft products (Excel, Word, Project, PowerPoint)
Excellent time management skills; able to organize and work independently; bilingual is a plus Experience managing a team of management and staff of 20+ employees (hourly and salaried)
Positive attitude and dependable under pressure - an excellent role model, motivator, and leader

Passion for facilities management, innovation, and creative experiences

Successful coaching and teaching skills with peers, individuals, and teams

Proven ability to maximize budget, enhance user experience and creativity across all channels in alignment with business strategy

Demonstrate good judgment and decision-making skills

Working knowledge of Google Docs, Microsoft Word, Excel, and Power Point Client  interaction experience in an informal setting and formal meetings

Ability to work independently as well as in a team Ability to work in a fast-paced and changing environment

Key Accountabilities To satisfy the needs of the client and customer by providing high-quality, cost-effective facilities management that delivers on all core program expectations

To interview and hire unit staff employees following corporate, client, Federal, State, and local regulations

Maintain accurate and timely accounting and financial records, including forecasting, declining budgets, and payroll. Prepare and monitor unit operating budgets in cooperation with client guidance

Establish effective communication channels with customers and client management, which provides a…