Assistant Store Manager - Computer Services

ASSISTANT STORE MANAGER - COMPUTER SERVICES

Job Category
:
Retail Leadership

Requisition Number
: ASSIS
006229

• Posted :
  December 9, 2025
• Full-Time
• On-site

Chicago, 2645 N Elston Ave, Chicago, IL 60647, USA

MICRO CENTER is the nation’s leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy & Commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those who are committed to these same values.

We are currently seeking a self-motivated, results-oriented ASSISTANT STORE MANAGER - COMPUTER SERVICES
. It is Micro Center’s core promise to take care of our associates and customers which has led to our success over the last 40+ years!

Salary range of $60,000 - $80,000.00 + Bonus

• Maintain orderly operation and safety of all areas of responsibility; ensure that service policies and procedures are being properly carried out at the store level
• Consistently achieve customer satisfaction, sales, productivity, payroll and expense goals of the service repair shop
• Maintain fiscal and operational controls including planning and managing departmental budget (Service Department P&L)
• Through Service Department leadership, ensure all customer and/or computer issues are resolved in a timely manner and in alignment with company policy
• Ensure customers are served promptly and courteously and that customer satisfaction standards are met
• Work effectively through associates to achieve desired results regarding customer satisfaction, sales, productivity and technical solutions
• Ensure associates maintain appropriate technical certifications (CompTIA A+ and Apple Certification) to enable proper service of products
• Participate in and lead open and close procedures, to include freight flow and merchandise processing as well as tracking of company assets through inventory control
• Serve as manager-in-charge during absence of General Manager or other store managers
• Ensure the execution of ad set and visual merchandising standards
• Manage staffing, orientation and training to ensure competent and certified associates are hired, trained and scheduled to properly service our customers
• Develop and coach associates in the areas of customer satisfaction, product knowledge, solution selling and standard operating procedures; ensure goals and results are communicated
• Ensure human resource issues are handled in accordance with guidelines; partner with Regional HR Manager and Store Manager when needed
• Perform other duties and tasks as assigned

• A college degree is preferred
• Two or more years of experience with a major big box retailer in a high-volume, 30,000+ square-foot store, preferably in a productivity-based computer or technology service and repair environment
• Previous experience in all aspects of retail management: driving sales, merchandising, operations, freight flow and technical customer service
• Experience in human resources functions and capable of hiring, retaining and coaching qualified employees
  
  Ability to execute corporate initiatives and analyze the competition
• Physical requirements:
  
  lift up to 50 lbs., stand for prolonged periods of time
• Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays
• Experience with in the consumer electronics industry is strongly preferred, with direct accountability for achieving P&L and customer satisfaction targets

• Medical, Dental and Vision Benefits Coverage for Regular Full-Time Associates
• Employee Discount that includes a Friends &…