Team Leader - Digital Asset Management

Team Leader - Digital Asset Management Job Description Join the team behind iconic brands like Huggies®, Kleenex®, Cottonelle®, Scott®, Kotex®, Poise®, Depend®, and Kimberly-Clark Professional® At Kimberly-Clark, it’s all here for you—innovation, growth, and the chance to make a real impact. You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference.

Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU.

In one of our professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center. Job responsibilities include:

• DAM Operations & Standards Management

  Manage day-to-day DAM operations for KCNA’s Digital Asset Management platform, ensuring established processes are followed consistently and service expectations are met.

  Maintain DAM standards for metadata, taxonomy, permissions, asset lifecycle management, and compliance by monitoring execution and addressing gaps in day-to-day operations.

  Document, update, and reinforce operating procedures, playbooks, and working norms so the Cybrarian team can execute work accurately and efficiently.

• Team Leadership & Workload Management

  Lead, coach, and develop a team of Cybrarians, providing clear direction, prioritization, and performance expectations.

  Assign and balance work across the team to ensure timely, high-quality asset ingestion, organization, and governance.

  Build team capability through onboarding, training, mentoring, and continuous skill development related to DAM best practices, metadata, taxonomy, and emerging content needs.

  Foster a culture of accountability, continuous improvement, and service-oriented partnership with stakeholders.

• Stakeholder Enablement & Adoption

  Act as the primary operational point of contact for DAM-related questions, requests, and issue resolution for internal teams and agency partners.

  Work closely with marketing, brand, commerce, and creative teams to support DAM workflows, clarify requirements, and help ensure timely execution of content operations.

  Oversee training materials, onboarding support, and user guidance delivered by the team to promote consistent DAM adoption and proper process compliance across KCNA.

• Asset Operations, Quality Control & Discoverability

  Oversee day-to-day asset intake, organization, maintenance, and retirement activities to ensure assets are managed in line with established standards and usage requirements.

  Monitor asset quality, metadata accuracy, searchability, and rights compliance so users can reliably find and reuse approved content.

  Serve as an escalation point for complex asset, metadata, and governance issues, coordinating resolution with the appropriate stakeholders and keeping work moving forward.

• Reporting, Performance Monitoring & Continuous Improvement

  Track DAM usage, service levels, workload trends, and user feedback to identify operational issues and opportunities to improve team efficiency.

  Use reporting and operational insights to support team prioritization, workload planning, and process adjustments.

  Lead process improvement efforts that simplify workflows, reduce rework, and improve consistency in DAM operations.

• Technology Coordination & Operational Support

  Coordinate with Digital Technology Solutions and IT stakeholders on day-to-day system support needs, operational dependencies, and issue resolution.

  Support…