Ets Training Supervisor

Job Description Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

Product Support

As the ETS TRAINING SUPERVISOR, you will lead global dealer‑and customer‑focused training strategy, delivery governance, and capability growth. This role is accountable for scaling high‑quality operator training, strengthening dealer networks through certification and enablement, and accelerating customer adoption of Caterpillar training resources, technologies, and learning experiences.

The incumbent will provide global leadership across dealer, customer, and internal training ecosystems with a strong focus on strategic growth, consistent execution, and high‑quality learning outcomes. This role will manage a worldwide team responsible for operator training coordination, dealer engagement, operator training certification execution, business development, and operational excellence. In partnership with the Demonstration & Learning Centers (DLCs), dealers, and cross‑functional teams, this position ensures Caterpillar’s operator training delivery meets enterprise standards, drives meaningful customer impact, and enables scalable network capability.

• Lead a global team of six training coordinators/instructors focused on enhanced dealer enablement (training & certifications) and expanding customer training coordination and execution.
• Identify growth opportunities across regions and dealer networks; develop regionalized plans to support expansion and training penetration.
• Build strong partnerships with dealers, internal business partners, and external customers to grow training demand and develop new channels for value delivery.

• Recruit, develop, train, and performance‑manage a team responsible for training coordination, dealer engagement, DI/CDI mentorship, and training‑related business development.
• Foster collaboration across DLCs, dealer organizations, and cross‑functional partners to ensure consistent execution and aligned customer experience.

• Oversee strategy and execution for dealer certification programs and ongoing education initiatives.
• Ensure dealers have the tools, support, and structure required to independently deliver high‑quality operator training.

• Own governance for training delivery across regions and DLCs, ensuring alignment with Caterpillar standards and brand expectations.
• Establish, maintain, and audit quality standards for training execution, certification processes, and instructor development.

• Partner with curriculum and content development teams to ensure training materials meet dealer and customer needs.
• Provide field‑driven insights, market trends, and customer requirements to inform future content development and continuous improvement.

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and…