Program Manager Job Chicago area,Illinois USA,Management

THE SALVATION ARMYNORTH & CENTRAL ILLINOIS DIVISIONEmergency Homeless Assessment and Referral CenterSHEILD OF HOPEJOB DESCRIPTION

POSITION TITLE:

Program Manager

LOCATION/DEPT: 924 North Christiana Ave

REPORTS TO:

Program Director

FLSA CATEGORY:
Exempt

STATUS TYPE: RFT

PAY GRADE: 207

PAY RANGE: ($50,813-$60,975)

WHO WE ARE

At The Salvation Army, we are dedicated to Doing the Most Good. We are made up of thousands of officers, soldiers, staff, volunteers, donors, and partners working together to holistically meet the physical, emotional, and spiritual needs of our most vulnerable neighbors.

JOB SUMMARY

The Program Manager ensures the consistent, safe, and effective operation of the program by providing leadership, supervision, and direct support to staff and clients during assigned shifts. The Program Manager oversees daily program operations, ensures compliance with agency policies and program standards, and maintains a safe, welcoming, and trauma-informed environment for all participants. This position is responsible for supervising staff during assigned shifts, coordinating client services, distributing essential supplies, and serving as a liaison with donors, community partners, service providers, and other stakeholders.

The Program Manager provides operational support to the Program Director and Case Management team to ensure the delivery of high-quality services and timely client placements. The Program Manager also assists the Program Director with the preparation and submission of required monthly, quarterly, and funder reports by maintaining accurate documentation, supporting data collection, and ensuring effective written and verbal communication. All responsibilities are performed while maintaining the highest standards of professionalism, confidentiality, and compliance with organizational policies and applicable regulations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Program/Administrative Duties

Assist the Program Director with human resource functions, including onboarding, employee separations, benefits administration, personnel file maintenance, and ensuring compliance with organizational policies, employment laws, and Salvation Army procedures.
Coordinate and facilitate new employee orientation and ongoing staff training to ensure employees understand program policies, procedures, safety requirements, and service expectations.
Assist the Program Director in maintaining adequate staffing levels by monitoring schedules, coordinating coverage for vacancies or call-offs, and supporting recruitment and onboarding efforts as needed.
Oversee the intake process for families entering the Emergency Homeless Assessment and Response Center by conducting orientations, assigning rooms, and ensuring timely access to services. Collaborate with Case Managers and shelter partners to coordinate prompt placement into appropriate shelter programs. Ensure staff maintain real-time communication with referral shelters regarding bed availability.
Document and promptly communicate any disclosed medical, mental health, disability-related, or dietary accommodation needs to the Program Director and Case Management team to ensure appropriate services are provided.
Complete incident reports, program violation reports, and other required documentation accurately and within required time frames.
Immediately notify leadership of incidents affecting the safety, health, or well-being of guests or staff. Coordinate emergency response efforts, including contacting 911 and emergency personnel when necessary.
Coordinate room turnover by notifying housekeeping and program staff of admissions and discharges. Oversee the storage and documentation of guest belongings according to program policy and ensure timely follow-up for unclaimed property. Inspect, prepare, and coordinate cleaning of vacant rooms to support timely occupancy.
Conduct daily facility inspections to ensure a safe, secure, and clean environment. Secure designated areas, identify maintenance or safety concerns, and report issues for immediate resolution.
Maintain strict confidentiality of all clients, employees, and organizational information in accordance with agency policies, HMIS standards, and applicable privacy regulations.
Accurately enter client information into HMIS and other required databases. Prepare daily, monthly, and program-specific reports, ensuring accuracy and timely submission of demographic and performance data.
Maintain ongoing communication with referral shelters to monitor real-time…