Vice President, Global Operations Management & AIOps

## Vice President, Global Operations Management & AIOpsSolicitarlocations:
Chicago, Illinois time type:
Full time posted on:
Publicado ayerjob requisition :
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** Descripción general del equipo
** The Global Infrastructure, Engineering & Operations (GIO) organization delivers the infrastructure, cloud, and operational technology services that support Trans Union's global business operations and technology transformation initiatives. The Vice President, Global Operations Management & AIOps will lead global technology operations, driving service reliability, operational excellence, incident management, automation, observability, and AI-enabled operations across infrastructure, cloud, network, platform, and regional operations.

This role reports directly to the Senior Vice President, Global Infrastructure, Engineering & Operations and serves as a key leader in modernizing operational practices while ensuring the reliability, performance, and scalability of critical technology services.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.
** Resumen del rol y responsabilidades clave
*** Establishing and executing a modern global operations strategy that improves service reliability, enhances operational transparency, and accelerates the adoption of automation and intelligent operations capabilities.
* Lead and evolve the global operations model across enterprise infrastructure, cloud platforms, network services, and regional operations teams.
* Improve service availability and reliability through enhanced monitoring, restoration practices, operational accountability, and continuous improvement initiatives.
* Lead major incident and problem management programs, including executive communications, root cause analysis, corrective action governance, and post-incident review processes.
* Drive adoption of observability, event correlation, automation, and AIOps capabilities to improve issue detection, reduce operational noise, and accelerate service restoration.
* Partner with infrastructure, platform, engineering, cloud, and cybersecurity leaders to implement service-based operating models with clear ownership, service health metrics, runbooks, and operational standards.
* Collaborate with engineering and business stakeholders to ensure operational readiness for new services, technology deployments, and production changes.
* Develop executive reporting and operational dashboards that provide visibility into service health, incidents, availability, risk, and operational performance.
* Lead enterprise-wide initiatives focused on operational modernization, automation, reliability engineering, and continuous service improvement.
* Build, develop, and mentor a high-performing global operations leadership team focused on accountability, customer impact, transparency, and operational excellence
** Conocimientos y experiencia requeridos
*** 15+ years of experience leading large-scale technology operations, infrastructure operations, site reliability engineering, or enterprise operations functions within complex global organizations.
* Demonstrated experience managing 24x7 operational environments while driving continuous improvement in service reliability, availability, and operational performance.
* Proven success leading major incident management, problem management, operational governance, and service reliability programs across enterprise technology environments.
* Experience implementing operational transformation initiatives involving automation, observability, AI-enabled operations, or service management modernization.
* Strong leadership experience building and developing global teams while fostering accountability, collaboration, and operational excellence.
** Required Technical Skills
*** Deep knowledge of IT Operations Management (ITOM), Service Management (ITSM), incident management, problem management, and service reliability practices.
* Experience with observability, monitoring, telemetry, event management, and operational analytics platforms.
* Understanding of cloud operations, infrastructure operations, network operations, and hybrid technology environments.
* Experience implementing automation, orchestration, workflow management, and AI-assisted operational capabilities.
* Knowledge of operational governance, service health…