Sales Training Manager

The Sales Training Manager leads the CLC Sales Training team and is responsible for setting the direction and overseeing the design and execution of sales training and enablement programs for the CLC sales organization.

This role serves as the primary enablement partner and main point of contact for CLC Sales leadership, translating business priorities and seller needs into practical learning, coaching, and readiness solutions.

The manager leads and develops a team of trainers and oversees the seller development journey from new-hire onboarding and ramp through ongoing product, systems, sales skills, AI, and sales technology enablement. The role also works across FCC and with Global Revenue Operations enablement partners to adopt shared standards, frameworks, and best practices within the CLC team while remaining responsive to the needs of the business.

• Lead, coach, and develop the CLC Sales Training team; set priorities, align resources, clarify ownership, and foster a culture of accountability, collaboration, and continuous improvement.
• Serve as the primary enablement partner and main point of contact for CLC Sales leadership, maintaining a strong understanding of business priorities, seller needs, and emerging readiness requirements.
• Partner with CLC Sales leaders and key stakeholders to identify performance gaps, establish enablement priorities, and translate business needs into practical training, coaching, and reinforcement plans.
• Own the strategy and oversight of new-hire onboarding and ramp programs, including role-based learning paths, live learning, field application, reinforcement, and alignment to time-to-productivity goals.
• Oversee the design and delivery of sales skills, product, systems, process, and go-to-market training for the CLC sales organization, including new product introductions and significant business changes.
• Drive sales methodology adoption and reinforcement through practical training, coaching, role plays, certifications, and manager enablement.
• Establish how conversational intelligence, AI-enabled coaching, and productivity tools are used within seller and manager workflows; lead adoption, reinforcement, and ongoing improvement.
• Use available sales performance data, call analytics, learner feedback, assessments, and field observations to identify capability gaps and prioritize targeted enablement solutions.
• Partner with FCC enablement leadership and strategy partners on program measurement, reporting, and evaluation; provide CLC program context and data, apply agreed measurement approaches, and use findings to improve execution.
• Work across FCC and with Global Revenue Operations enablement partners to adopt shared standards, frameworks, tools, and best practices within the CLC Sales Training team, while contributing feedback and lessons learned to the broader enablement organization.
• Guide the development and governance of scalable learning resources, including e-learning, facilitator materials, videos, job aids, learning paths, and knowledge content.
• Ensure training content remains accurate, relevant, accessible, and aligned with current products, processes, systems, and seller workflows.
• Facilitate live and virtual learning sessions for sellers and managers as needed, including complex sales skills, coaching, product readiness, and strategic initiatives.
• Lead vendor relationships and support budget, license, resource, and delivery decisions for assigned enablement programs and platforms.
• Build strong partnerships across Sales, Product, Marketing, Revenue Operations, Sales Operations, and other stakeholders to coordinate launches, change initiatives, and seller readiness.
• Keep current with emerging practices in sales enablement,…