Program Coordinator

Salary: $45,000 - $50,000 (Compensation is commensurate based on experience, skills, education, and training).
Classification: Full-Time,
Exempt
Schedule: Monday-Friday, 9:00 AM-6:00 PM or 10:00 AM-7:00 PM (some flexibility required)

La Casa Norte serves youth and families confronting homelessness by providing access to stable housing and holistic, culturally responsive services. Our mission is rooted in compassion, dignity, and a commitment to equity. We embrace trauma-informed, harm reduction, and client-centered practices to empower individuals and transform communities.

The Program Coordinator is a cross-functional leader who advances the integrity, effectiveness, and continuous improvement of case management services across all La Casa Norte programs. This role provides leadership, technical guidance, training, and strategic support to case managers and supervisors, while fostering consistent, high-quality, client-centered approaches across housing, shelter, and support services.

This position will offer enhanced support for complex, high-intensity clients and provides coverage during staff absences or vacancies, or to launch new programs. In the absence of a Program Supervisor, the Program Coordinator may also exercise designated authority to support team operations, reinforce accountability, and ensure continuity of service.

• Provide direct client services on a temporary basis to maintain service continuity during staff transitions, support participants with significant barriers requiring advanced coordination, and/or temporarily manage a caseload in newly launched programs until permanent staff is onboarded.
• Provide intensive, client-centered case management rooted in Harm Reduction and Trauma-Informed Care.
• Ensure any direct service provided aligns with the organization’s commitment to client-led, flexible, and holistic care.
• Provide support when the supervisor is unavailable for crisis situations, high-need clients, and unexpected walk-ins.

• Provide expert guidance and coaching to case managers and supervisors across programs, strengthening clinical judgment, service planning, and engagement strategies.
• Promote fidelity to harm reduction, trauma-informed care, and housing-first approaches.
• Serve as a thought partner to program leadership, helping shape service delivery frameworks and quality standards.

• Assist in designing and delivering onboarding, coaching, and ongoing training for case management staff across all levels.
• Support implementation of new tools, service models, or policy updates through structured staff development.
• Identify training needs and collaborate with HR and supervisors to create responsive learning plans.

• Assist supervisor with daily operations of programs, including assigning caseloads, scheduling, and organization of program supplies.
• Provides real-time direction, support and supervision to assigned case managers and program staff.
• Participates in hiring processes and makes candidate selection recommendations.
• Has the authority to issue verbal and written disciplinary actions, including corrective action plans.
• Assists with investigations into policy violations and recommends or initiates appropriate disciplinary responses in consultation with HR.
• Reviews staff performance provides coaching and support and contributes to annual performance evaluations.
• Approves time-off requests and ensures adequate shift and program coverage.

• Participate in or lead strategic initiatives that impact case management practice, such as process…