Store & Nursing Manager; Nurse Practitioner Chicago, IL; In-Person

Job Description

About Clean Market

Clean Market is a physician-led, luxury wellness company at the intersection of medical science and functional wellness. Clean treatments and personalized care with results you can feel, all guided by our team of medical professionals.

We specialize in customized IV Nutrient Therapy and detoxifying Lymphatic Drainage Massages. Guests can also explore our Wellness Shop for clean supplements, skincare, self-care essentials, and snacks.

Clean Market currently operates wellness locations in New York City, Las Vegas, and Miami. We’re excited to bring the brand to the Midwest with our first-ever Chicago location.

Role Overview

We’re hiring a hands-on Store & Nursing Manager for our Chicago market. This is a unique leadership role for a Nurse Practitioner who is also business-minded and excited to run day-to-day store operations while leading and developing a high-performing team.

You’ll be responsible for driving sales and profitability, maintaining exceptional client experience standards, ensuring medical and operational compliance, and building a strong team through hiring, training, and coaching. You’ll partner closely with regional leadership and cross-functional teams (Operations, Education, Inventory, Client Services) to execute priorities and improve performance.

Location: Chicago, IL
Schedule: In-person, 40 hours per week
Reports to: Head of Operations
Direct Reports: RNs, NPs, Massage Therapists and Front Desk Team Members in the Chicago market.

Key Responsibilities

1) Store & Medical Operations

• Own daily operations across the store and clinical floor: staffing, scheduling, appointment flow, client experience, and team execution.
• Implement and maintain SOPs that support efficient, profitable operations.
• Ensure cleanliness, safety, and adherence to sterility and clinical standards during treatment delivery.
• Conduct routine chart audits and monitor compliance with internal protocols and applicable regulations.
• Oversee facilities, equipment readiness, and service quality standards.

2) Sales, Revenue, and Performance Management

• Drive store performance to meet or exceed revenue targets and profitability goals.
• Use KPIs and reporting to assess performance, identify gaps, and build weekly/monthly action plans.
• Lead initiatives that increase conversion, rebooking, memberships, upsells, and cross-sells.
• Analyze client feedback and service trends to improve offerings and elevate the overall experience.
• Identify opportunities to improve service efficiency and reduce operational expenses without compromising quality.

3) Clinical Leadership & Team Development

• Recruit, hire, onboard, train, and retain top talent to support current operations and future growth.
• Set clear expectations and create accountability for performance, education, and client experience standards.
• Partner with the Education Manager to ensure completion of training and continuing education (including Attensi modules, where applicable).
• Conduct performance evaluations, provide coaching, and support career development.
• Build a culture of collaboration, professionalism, and high performance.

4) Inventory & Supply Management

• Oversee stock-to-sales processes for medical and non-medical supplies, amenities, and retail.
• Partner with the Inventory Manager to optimize par levels, reduce waste, and prevent stockouts.
• Ensure accurate ordering, receiving, organization, and inventory control practices.

5) Customer Experience & Brand Standards

• Maintain a client-first environment and ensure consistent 5-star service delivery.
• Handle customer complaints and escalations with professionalism and discretion.
• Implement feedback loops to measure client satisfaction and drive improvements.
• Uphold Clean Market brand standards across…