Operations Manager II – Digital and AI Transformation Practice

Operations Manager II – Digital and AI Transformation Practice

Remote
- Nationwide, United States

Remote
- Nationwide , United States

Why WWT?

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe.

Founded in 1990, WWT brings together strategy, deep technical expertise and world-class

partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring state-of-the-art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities.

With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents.

Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What will you be doing?

The Operations Manager partners directly with the VP , Applied AI, Digital Workspace, and AI Advisor teams to drive operational execution, reporting, and strategic cadence across the Digital and AI Transformation Practice . This role combines Chief of Staff responsibilities, including keeping the leader informed of upcoming key decisions and deliverables, representing the leader in designated forums, and coordinating leadership events and cadences, with operational ownership of the team's strategic execution, headcount and budget planning, and AI adoption programs across the practice.

This role partners closely with peer operations managers across the practice's solution areas and technology groups, as well as the GS&A Operations Director , to align reporting, process, and execution across the broader organization. This role also works closely with some of the practice's earliest-in-career team members, aiding in their professional growth.

Responsibilities:

• Serve as Chief of Staff to the VP , Applied AI, Digital Workspace, and AI Advisor teams keeping them informed of upcoming key decisions, deliverables, and risks across the Digital and AI Transformation Practice
• Stand in for the VP in designated leadership forums and meetings when they are unavailable, ensuring continuity and progress on key initiatives
• Build and deliver regular reporting on practice-wide goals, KPIs, and results, including dashboards and executive updates
• Own AI adoption metrics and processes for the practice, including tracking and promoting citizen development activity across teams
• Manage day-to-day operations of the team, including tracking key deliverables and ensuring completion across the leadership team
• Manage the practice's existing and planned headcount budget, including forecasting and reporting against plan
• Coordinate key leadership and enablement events, including offsites, all-hands meetings, ATSMs, and recurring weekly cadences
• Partner with peer operations managers across the practice's solution areas and peer functions, and with the GS&A Operations Director , to align processes, reporting, and priorities
• Serve as a central point of contact between teams to monitor status of initiatives
• Ensure visibility and reporting…