Account Specialist

Overview

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry's most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

• Coordinate production of client materials, or related services. Maintain positive customer relations through active engagement of the customer through all stages of the manufacturing process from initial contact through final disposition of the customer’s product.
• Engage customers to gather job requirements and translate customer requirements into detailed manufacturing/kitting instructions and shipping/postal instructions for disposition of the customer’s products.
• May make suggestions to customers regarding workflow/process improvements to proposed jobs to maximize benefits to both the customer and the company.
• Provide quality review for other Account Specialists to ensure all information is accounted for and accurate before commencement of internal or external production.
• Ensure job instructions are entered and verified in the various manufacturing or procurement systems and queued into the production schedule.
• Confer with customers throughout production to keep them informed of the status of jobs, solicit additional information needed for current jobs and coordinate changes to jobs.
• May forward/review proofs with customer, obtain approval of materials, such as artwork, color separations, or ink samples.
• Coordinate production of components with other internal plants and/or external vendors as required.
• Coordinate the resolution of customer or manufacturing issues with customer jobs.
• Engage appropriate departments to verify the issue and determine the root cause.
• May make recommendations to management on appropriate response to issues that are in the best interest of the customer and the company.
• Communicate with customers regarding the resolution of issues.
• May provide pre-sales support with customers and discuss the manufacturing capabilities and requirements needed to produce a successful job.
• Monitor progress of jobs throughout production, confer with manufacturing operations on counts and final runs and ensure the final product meets customer requirements and company standards.
• Tally the final production runs and work performed to assemble paperwork for billing purposes.
• May mentor junior level staff or work on special projects.

• May have responsibility for determining the supplies and paper needed for jobs including the use of vendors to supply components of the customer product.
• May assist sales in the RFP process supplying estimates and determining how to efficiently process a complete job.
• May have responsibility for the composition and/or copy prep of the customer’s products.
• Performs other related duties and participates in special projects as assigned.

• HS diploma or equivalent with 3+ years of relevant administrative/operational support in manufacturing operations or office environment directly related to the duties of the job. May possess additional education certification in this level.
• Requires excellent knowledge of functional area(s) related to the job or good knowledge related to a professional field of work.
• May provide oversight of work conducted by junior level staff and/or review/audit work for accuracy.
• Must have advanced knowledge of technology to include computers and software programs such as MS Office or MAC word processing, spreadsheets or other programs specific to the job in order to complete job duties successfully.
• Must have excellent oral and written communication skills to communicate effectively across departments when completing assignments.
• Must have strong organizational skills with ability to manage deadlines and prioritize workload and make adjustments to…