Wearable Device Product & Manufacturing Lead

Department

BSD SUR – OHNS:
Thirty Million Words

About the Department

The TMW Center for Early Learning + Public Health at the University of Chicago develops, tests, and implements evidence-based interventions designed to promote very young children’s cognitive and social-emotional development, with a priority placed on that of children living in poverty. TMW Center interventions are designed to be overlaid onto existing health, education, and social service systems working at scale in a given community in order to meet families where they already are.

The TMW Center has a robust research and development strategy that includes further development and testing of TMW interventions; harnessing technology to support behavior change, intervention engagement, and analysis; and furthering strategies to engage parents in the TMW Center’s interventions across the health, early learning, and social service sectors.

Job Summary

The Product and Manufacturing Lead will oversee the overall delivery of the TMW Center’s wearable research device. This individual will ensure that all internal and external stakeholders are working effectively to meet ambitious goals.

Responsibilities

• In collaboration with TMW Center Leadership, supports the development of, and executes the strategy and roadmap for wearable device user experiences.

• Manages the product/project managers for other segments of wearable device development (e.g., back-end development, wearable algorithm, etc.).

• Oversees wearable device supply chain and manufacturing streams to ensure timely product delivery and progress to goals.

• Helps lead development of wearable device use case scaling and customer service models.

• Leads the end-to-end product development process, ensuring delivery of high-quality end user apps for parents, educators, administrators and program managers.

• Supports new use case creation by working with internal and external stakeholders to define new requirements and enable required capabilities.

• Understands and interprets stakeholder feedback, analyzes user behavior and prioritizes features based on customer needs and organizational objectives.

• Collaborates with TMW operations on inventory and supplier management to ensure availability and efficient assembly, testing, and use of wearable device across phases of product life cycle;
  Regularly convenes hardware and manufacturing experts to ensure progress to goals.

• Supports safety certification process and quality assurance to ensure testing and certification requirements are met.

• Manages the product backlog, prioritizes features, and makes data-driven decisions to optimize resource allocation and ensures predictable and timely releases.

• Drives cross-functional collaboration across hardware engineering, data science, software developers, and user experience to ensure initiatives are prioritized against TMW and wearable device leadership objectives and communicates key developments to stakeholders in timely manner.

• Facilitates roundtable discussions and regular reports with leadership to ensure work streams, timelines, and roadmaps are aligned to achieve product and project goals.

• Drives collaboration and alignment across other cross-function teams.

• Assesses scope and timelines, prepares project plans, identifies and resolves risks and mitigations to continuously prioritize execution against wearable device product objectives.

• Oversees and manages project/product managers responsible for various elements of product development to ensure overall project timeliness, managing tradeoffs and stakeholder awareness.

• Trains and coaches individual product managers, as needed, in building systems and processes for efficient operations and provide ongoing feedback to improve project management skills and risk-trade-off decision making.

• Develops and implements processes and systems for on-the-ground wearable device customer service and tech support, including processes and systems for on-the-ground support in Connecticut.

• Develops and refines processes to successfully shape and position wearable device for scaling and measurement in early education settings, ensuring that the wearable device interface integrates…