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Senior Telecommunications Analyst
Job in
Chicago, Cook County, Illinois, 60290, USA
Listed on 2026-07-09
Listing for:
Atos
Full Time
position Listed on 2026-07-09
Job specializations:
-
Manufacturing / Production
Systems Engineer, IT Specialist
Job Description & How to Apply Below
- Associate’s degree in computer science, Information Technology, Telecommunications, or a related field; or the equivalent of professional work experience.
- Sound knowledge of Unified Communications including, but not limited to, Cisco Unified Communications Manager, Unity Connection, Jabber, Cisco Emergency Responder, Cisco Expressway, voice gateways, and related collaboration platforms
- Sound knowledge of VoIP and networking protocols such as SIP, MGCP, SCCP, RTP, and SRTP.
- Sound understanding of call flows, end point registration process and call trees.
- Understanding of IVR and call center platform like Nice CXOne, UCCX, and paging systems.
- Understanding of network switching and routing as related to Unified Communications, voice VLANs, PoE, QoS, DHCP, DNS, TCP/IP and endpoint connectivity.
- Demonstrated ability to learn new technologies quickly and apply technical concepts in a practical support environment.
- Demonstrated flexibility, organization, responsibility, and self-motivation.
- Strong willingness to work in a team environment with other engineers, contribute to shared goals, and remain teachable and receptive to feedback, mentoring, and knowledge transfer.
- Exposure to Linux and Windows Server Operating System
- Familiarity with Active Directory and ticketing system usage.
- Knowledge of mobile device support, cellular service management, wireless carrier coordination, and mobile device troubleshooting.
- Conceptual understanding of conferencing, collaboration, Smart Board, and meeting room technologies.
Position Requirements
10+ Years
work experience
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