Sr. Director, Account Engineering

Req

Region:
Americas

Country: USA

State/Province:
New Hampshire

City:
Remote Employee US

The role demands a highly accomplished, business-savvy, and forward-thinking Senior Account Engineering Director to take complete technical and strategic ownership of a critical, high-revenue customer engagement. This position requires a unique blend of deep software engineering mastery, executive-level customer management, and a commercial mindset to drive technical innovation, product alignment, and account growth.

• Serve as the principal technical advisor and strategic executive partner for a key customer account, maintaining a deep understanding of their business model, market pressures, and technical architecture.

• Partner with the customer’s executive and engineering leadership to co-author product roadmaps, define engineering project scopes, and align development with their long-term business goals.

• Act as the ultimate escalation point for technical and operational issues, managing readouts and resolution strategies professionally, proactively, and transparently.

• Represent the organization and the customer’s technological interests in public speaking venues, industry forums, and community events.

• Lead, mentor, and orchestrate high-performing global engineering teams allocated to the account, fostering a cohesive culture of customer‑centricity, technical excellence, and rapid innovation.

• Oversee the full software development lifecycle (SDLC) tailored to the account's deliverables, ensuring global teams adhere to rigorous schedules, compliance requirements, and engineering metrics.

• Champion modern engineering best practices across the account's ecosystem, including code reviews, automated testing, GenAI‑based toolsets, and comprehensive technical documentation.

• Drive continuous improvement in engineering velocity and resource allocation to maximize both customer satisfaction and internal operational efficiency.

• Establish and govern robust quality assurance frameworks, KPI dashboards, and engineering metrics to ensure deliverables consistently exceed customer expectations.

• Proactively identify, track, and mitigate technical risks, architectural bottlenecks, or supply/delivery constraints that could impact the health of the strategic account.

• Transform technical breakthroughs and emerging tech opportunities (e.g., AI/ML, next‑gen silicon) into commercial value, identifying expansion opportunities within the account.

• Maintain active, influential engagement in one or more relevant open‑source consortiums or standards bodies (e.g., Linux Foundation, OpenBMC, Ultra Ethernet Consortium (UEC), IETF working groups) to advocate for architectures that benefit the strategic account’s roadmap.

• Account Engineering Expertise: 15+ years of experience in complex software engineering environments, with at least 5+ years in a dedicated customer‑facing technical leadership, account engineering, or engineering director role managing large‑scale client engagements.

• Technical Mastery:
  Deep hands‑on foundational experience in C/C++, Python, Linux Kernel, Platform Drivers, Open Source development, and Network Switching Chipsets.

• Executive Presence:
  Exceptional communication, interpersonal, and negotiation skills, with a proven track record of managing relationships with C‑suite executives and major customer stakeholders.

• Commercial & Strategic Acumen:
  Demonstrated ability to translate complex client business needs into scalable technical solutions while protecting business margins and spotting expansion opportunities.

• Emerging Tech Execution:
  Strong experience with and a passion for emerging technologies (AI/ML, automated tooling), with a track record of successfully integrating these into mature customer architectures.

• Global Leadership:
  Proven ability to lead, influence, and mentor distributed, cross‑functional engineering teams in a matrixed global environment without needing direct line authority over every resource.

• Incumbent will…