Manager, Marketplace Delivery Partnerships

Introduction

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E‑commerce, Technology and more.

The Manager of Marketplace Delivery Partnerships serves as the primary subject matter expert on all third‑party marketplace relationships that support ADUSA’s digital commerce ambitions across its great local brands. This role is focused on developing and optimizing partnerships with key delivery marketplace platforms such as Door Dash, Instacart, Uber and any other emerging or established partners that drive customer reach and revenue through third‑party channels.

This position plays a key role in ensuring that the output of these marketplaces is optimal, and that we hold our third‑party partners accountable for the results of the platforms.

This role manages the day‑to‑day marketplace partnerships including partner evaluation, performance oversight, as well as supporting the brands in their connections with our partners on marketing and merchandising collaboration, loyalty program integration supporting contracting, and the execution of joint growth strategies. As marketplace delivery continues to scale, this business line is responsible for driving a significant share of e‑commerce sales and represents a critical component of the long‑term Digital strategy.

This role is responsible for overseeing day‑to‑day partner performance, including identifying opportunities for improvement and holding partners accountable to deliver against these improvements. They will also coordinate cross‑functional alignment across marketing, merchandising, digital operations, and brand teams, and ensuring marketplace experiences meet both brand and operational standards. This includes supporting the overall 3rd Party Partnerships team in managing RFPs and negotiations.

This role acts as the subject matter expert on all things in the third‑party marketplace, providing insights into industry trends, best practices, and platform capabilities. The Manager will partner closely with internal stakeholders to ensure that marketplace partnerships align with brand goals, customer expectations, and digital growth objectives.

Our flexible/hybrid work schedule includes 3 in‑person days at one of our core locations and 2 remote days. Our core office locations include Chicago, IL.

Applicants must be currently authorized to work in the United States on a full‑time basis.

• Marketplace Partnership Management:
  Serve as the primary point of contact for all third‑party marketplace delivery partners (e.g., Instacart, Door Dash), cultivating strong relationships, addressing operational and considered needs, and identifying opportunities for mutual growth. As well as developing and implementing market growth strategies in partnership with senior leadership.
• Marketplace Expertise:
  Develop deep subject matter expertise in partner platform capabilities, integrations between the partners and ADUSA systems/processes, functionality, promotional tools, merchandising levers, and performance metrics, to advise internal teams and improve collaboration and outcomes.
• Brand Alignment & Advocacy Function as a liaison between marketplace partners and our five grocery brands, ensuring initiatives align with brand objectives, digital strategies, and customer expectations.
• Marketing & Merchandising Execution:
  Collaborate with internal marketing, merchandising, and loyalty teams to coordinate and optimize campaigns, promotions, and placements on partner platforms that drive traffic, conversion, and sales.
• Performance Oversight:
  Monitor marketplace delivery performance and customer experience, resolve issues in collaboration with partners, and implement solutions that uphold operational excellence and brand standards.
• Planning & Growth Enablement:
  Support initiatives and contribute planning which aligns marketplace…