Web & Social Media Manager

Description

Job Title: Web & Social Media Manager

Department: Office of the President & CEO (OPCEO)

Reports to: Chief Communication & Engagement Officer

Job Type: Full Time, Salary, Exempt

Job Location: Chicago, IL (On-Site)

Salary Range: $50,000-$60,000 annually

What began as a small clinic established by young community leaders on the West Side of Chicago in 1972 has grown into one of the largest providers of high-quality and culturally competent services focusing on counseling and crisis intervention services, substance use prevention and treatment, violence prevention, education, case management, community and family services. We are dedicated to rendering compassionate and effective programs to promote the quality of life by catalyzing to advocate, educate and empower individuals and their families.

Rincon Family Services and its affiliate organizations are seeking a Web & Social Media Manager to lead and manage the organization’s digital presence. This position is part of the Office of the President & CEO and reports directly to the Chief of Engagement and Communications Officer
, working closely with executive leadership to advance the organization’s mission through strategic digital communication.

This role is responsible for maintaining websites and overseeing all social media platforms to ensure content is accurate, engaging, accessible, and aligned with the mission, values, and strategic communications goals of The Center and its affiliates.

The ideal candidate is creative, detail-oriented, technically skilled, and has a strong understanding of current social media trends, as well as proven experience in storytelling for nonprofit organizations.

At Rincon, our commitment to mutual respect, inclusivity, and diversity is woven into the structure of all that we do. We value:

• Dedication
  - Embodying effective and transparent leadership and quality client care.
• Education – Preventative programming and clinical services based on industry standards, competence and outreach.
• Accountability – Consistent service delivery, measurable success, and sensible financial management.
• Advocacy – Empowerment, reduction of treatment stigma, and relationship building with partners.
• Compassion – Embracing culturally diverse communities and equality through sensitivity to individual needs.

With these values in mind, we promote a culture that fosters professional development and agency success. Many of our employees span an extended tenure, and we pride ourselves on developing dedicated and supported team members.

• Manage, update, and maintain the websites of The Center and its affiliate organizations, ensuring accuracy, accessibility, and consistency with brand standards.
• Plan, create, schedule, and publish content across social media platforms including Facebook, Instagram, X (Twitter), Tik Tok, and You Tube, leveraging current trends and best practices to maximize reach and engagement.
• Develop compelling, mission-driven digital storytelling that highlights the impact of programs, services, clients, and community partners.
• Write, edit, and adapt clear, engaging, and culturally responsive content in both English and Spanish.
• Collaborate with program, communications, and leadership teams to develop digital campaigns promoting services, programs, events, and community resources.
• Coordinate with designers, photographers, and videographers to ensure timely delivery of visual and multimedia content.
• Monitor website and social media performance using analytics tools, providing insights, reports, and strategic recommendations to improve engagement, reach, and storytelling impact.
• Ensure all digital content meets accessibility best practices (ADA compliance, captions, alt text, plain language).
• Manage internal communication channels for The Center and its affiliate organizations, ensuring consistent messaging, timely information sharing, and alignment with organizational goals.
• Monitor and respond to messages and comments on social media in a…