Communications & Impact Manager

Full Time Professional Bridgeport, Chicago, IL, US

Salary Range: $70,000.00 To $74,000.00 Annually

The Communications & Impact Manager ensures that UGC’s work is accurately tracked, clearly communicated, and meaningfully shared.

This role prioritizes impact tracking and reporting, while leading a practical, sustainable approach to storytelling and communications. You will create the structure and accountability that allows our farms, programs, and community work to be reflected with clarity, consistency, and integrity.

The essential functions include, but are not limited to the following:

Manage Urban Growers Collective’s CRM (Keela or similar), ensuring accurate tracking of programs, participants, and partnerships

Define data needs and reporting requirements, and work with program and farm staff to ensure consistent data collection

Support teams in using existing tools and processes effectively, reinforcing clarity, consistency, and accountability

Produce quarterly and annual impact reports for leadership, board, and funders

Develop and manage a content calendar, including:

Program and market announcements (locations, schedules, seasonal updates)

Event promotion and recaps

Community and participant stories

Organizational priorities and campaigns

Translate programmatic work into clear, accessible messaging for internal and external audiences

Support internal clarity by helping streamline how key updates and information are shared across teams

Gather and elevate stories from staff and participants in ways that are respectful, community-centered, and aligned with UGC’s values

Manage and update UGC’s website and social media platforms, ensuring information is current and useful

Coordinate (not solely produce) visual and digital content, including working with staff and external partners as needed

Maintain consistent visual and narrative identity across materials

Support development and leadership with fundraising and partner communications

Assist with press materials and media coordination when needed

Staff understand what data is needed and consistently provide it

Leadership and partners receive clear, reliable impact reporting

UGC’s communications are consistent, grounded, and reflective of real community voice

Communications systems support staff work rather than add burden

3+ years in communications, impact reporting, program operations, or related roles

Experience working in BIPOC-led or community-centered organizations (strongly preferred)

Experience designing or improving organizational systems, workflows, or reporting processes

Experience producing impact reports for leadership, boards, or funders

Experience with CRM systems (Keela or similar) and data tracking/reporting

Strong writing and storytelling skills across a range of audiences

Familiarity with tools such as Canva/Adobe, website CMS platforms, and social media management

Experience coordinating external partners, vendors, or contractors for content or communications work

Ability to work across teams in dynamic, community-based environments

UGC operates across farms, community programs, and workforce development spaces. This role requires someone who can balance on-the-ground realities with systems-building and who values both data integrity and authentic storytelling.

UGC staff work on a hybrid schedule of 3 days a week in the office (Bridgeport Arts Center) and 2 days remote.