Launch Coordinator

Vibes’ mobile-first platform creates personal, revenue-driving and long-term mobile engagement between consumers and the world-class brands they love. Industry leaders like Chipotle, Kohl’s and Polo Ralph Lauren use Vibes to grow customer relationships with relevant, high-volume mobile messaging and mobile wallet marketing on a global scale. Vibesenablesmarketers to seamlessly connect with their customers using a data-rich and API-packed solution that beautifullyoptimizesand unifies their SMS, MMS,RCSand Mobile Wallet campaigns.

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We are looking for an organized, detail-driven Launch Coordinator who thrives at the intersection of project coordination and mobile marketing execution. Our ideal candidate is eager to own the end-to-end onboarding and launch experience for new customers, working cross-functionally to ensure every campaign goes live on time, on brand, and with precision. An ideal candidate brings strong project management instincts, a growth mindset, empathy for customers and colleagues, and a passion for helping enterprise brands make a powerful first impression on the Vibes platform.

This role is central to Vibes ability to deliver a world-class onboarding experience. You will manage simultaneous customer launches, coordinate across internal teams and external stakeholders, and execute the hands‑on platform work that brings new programs to life. Success in this role requires equal parts project management rigor and executional excellence.

This is a full-time, hybrid position in Chicago, IL reporting to the Director of Launch Services. Vibes has been recognized in 2025 as a Built In Best Hybrid Places to Work.

Responsibilities:

• Project management of new customer launches, including scoping timelines, tracking milestones, coordinating deliverables, and communicating status to internal and external stakeholders.
• Maintain and update launch project plans, ensuring all tasks are assigned, dependencies are identified, and deadlines are met.
• Serve as primary point of contact for customers during onboarding.
• Coordinate launch activities internally to ensure all inputs needed for a successful launch are delivered on schedule.
• Facilitate kickoff calls and regular check‑ins with brand marketers and internal account teams, keeping all parties aligned and accountable.
• Identify and elevate blockers quickly; problem‑solve to keep launches on track.

• Build and launch SMS, MMS, Push, Wallet, and RCS campaigns, ensuring accuracy, brand compliance, and platform best practices.
• Configure and QA A/B tests, audience segmentation, and campaign scheduling; flag issues and recommend optimizations.
• Troubleshoot campaign setup issues and provide clear, expert platform guidance to customers and internal teams.
• Ensure all campaigns and program configurations comply with mobile messaging regulations and Vibes best practices.
• Document campaign processes, launch learnings, and customer‑specific configurations for knowledge sharing and continuity.

Requirements & Qualifications:

• 2‑4 years of experience in project coordination, campaign execution, digital marketing, CRM, or customer onboarding (internships and co‑ops included).
• Demonstrated track record of effective project management and critical thinking skills.
• Strong attention to detail; able to catch errors before they reach customers and maintain accuracy under deadline.
• Familiarity with project management tools and methodologies; formal PM training or certifications a plus.
• Excellent written and verbal communication skills; comfortable leading customer calls and presenting status updates.
• Experience building SMS, MMS, or email campaigns.
• Familiarity with marketing automation or CRM platforms is a plus but not required.
• Eagerness to grow into a Launch Manager role.

• Ability to effectively manage relationships with on‑site and off‑site partners and team members.
• High character and positive mindset; reliable, kind, and trustworthy with customers and colleagues alike.
• Mature, self‑directed, and driven; you take ownership of your work and…