Launch Coordinator

Launch Coordinator

Chicago, IL (Hybrid)

Vibes' mobile-first platform creates personal, revenue-driving and long-term mobile engagement between consumers and the world-class brands they love. Industry leaders like Chipotle, Kohl's and Polo Ralph Lauren use Vibes to grow customer relationships with relevant, high-volume mobile messaging and mobile wallet marketing on a global scale. Vibes enables marketers to seamlessly connect with their customers using a data-rich and API-packed solution that beautifully optimizes and unifies their SMS, MMS, RCS and Mobile Wallet campaigns.

We are looking for an organized, detail-driven Launch Coordinator who thrives at the intersection of project coordination and mobile marketing execution. Our ideal candidate is eager to own the end-to-end onboarding and launch experience for new customers, working cross-functionally to ensure every campaign goes live on time, on brand, and with precision. An ideal candidate brings strong project management instincts, a growth mindset, empathy for customers and colleagues, and a passion for helping enterprise brands make a powerful first impression on the Vibes platform.

This role is central to Vibes ability to deliver a world-class onboarding experience. You will manage simultaneous customer launches, coordinate across internal teams and external stakeholders, and execute the hands-on platform work that brings new programs to life. Success in this role requires equal parts project management rigor and executional excellence.

This is a full-time, hybrid position in Chicago, IL reporting to the Director of Launch Services. Vibes has been recognized in 2025 as a Built In Best Hybrid Places to Work.

Responsibilities:

• Project management of new customer launches, including scoping timelines, tracking milestones, coordinating deliverables, and communicating status to internal and external stakeholders.
• Maintain and update launch project plans, ensuring all tasks are assigned, dependencies are identified, and deadlines are met.
• Serve as primary point of contact for customers during onboarding.
• Coordinate launch activities internally to ensure all inputs needed for a successful launch are delivered on schedule.
• Facilitate kickoff calls and regular check-ins with brand marketers and internal account teams, keeping all parties aligned and accountable.
• Identify and escalate blockers quickly; problem-solve to keep launches on track.

Campaign Execution & Platform Setup:

• Build and launch SMS, MMS, Push, Wallet, and RCS campaigns, ensuring accuracy, brand compliance, and platform best practices.
• Configure and QA A/B tests, audience segmentation, and campaign scheduling; flag issues and recommend optimizations.
• Troubleshoot campaign setup issues and provide clear, expert platform guidance to customers and internal teams.
• Ensure all campaigns and program configurations comply with mobile messaging regulations and Vibes best practices.
• Document campaign processes, launch learnings, and customer-specific configurations for knowledge sharing and continuity.

Requirements & Qualifications:

Experience &

Skills:

• 2-4 years of experience in project coordination, campaign execution, digital marketing, CRM, or customer onboarding (internships and co-ops included).
• Demonstrated track record of effective project management and critical thinking skills
• Strong attention to detail; able to catch errors before they reach customers and maintain accuracy under deadline.
• Familiarity with project management tools and methodologies; formal PM training or certifications a plus.
• Excellent written and verbal communication skills; comfortable leading customer calls and presenting status updates to
• Experience building SMS, MMS, or email campaigns
• Familiarity with marketing automation or CRM platforms is a plus but not required.
• Eagerness to grow into a Launch Manager role.

Teamwork & Communication:

• Ability to effectively manage relationships with on-site and off-site partners and team members
• High character and positive mindset; reliable, kind, and trustworthy with customers and colleagues alike.
• Mature, self-directed, and driven; you take ownership of your work and follow through without being…