Head of Communications, REMS

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Role Overview

JLL is seeking a Head of Communications, REMS to lead communications strategy for JLL's Real Estate Management Services business line, serving as the primary advisor to the REMS CEO and leadership team on all internal, business and executive/external communications matters. This role sets the communications agenda across REMS, including building internal communications that align employees with business strategy, supporting business and operational updates and owning the strategy and sequencing of the CEO's external positioning and thought leadership.

The ideal candidate brings 10+ years of progressive communications experience, including at least 5 years in a leadership capacity, with a proven track record counseling senior executives and managing complex, matrixed stakeholder environments.

Key Responsibilities

Internal Communications

* Serve as the primary point of contact for the REMS CEO and leadership team on all communications matters, setting the internal communications agenda for the business line

* Develop, implement and measure the effectiveness of a comprehensive internal communications strategy tailored to REMS diverse stakeholder groups

* Lead strategic communications to REMS's employees ensuring alignment with REM's business objectives and JLL's overall corporate strategy

* Craft compelling messaging and content customized for different segments of the REM´s employee base based on their roles and affiliations within the business line

* Design and execute impactful leadership town halls and other communication forums in partnership with the global leadership team

* Create and maintain regular communication cadences that strengthen organizational culture and drive engagement

* Develop communication materials that effectively translate complex business strategies into clear, actionable information for all levels of the organization

* Embrace innovative technologies, including AI and data platforms, to optimize communication processes and improve engagement across the organization.

* Establish metrics to measure the effectiveness of internal communications and make data-driven adjustments to strategy

* Partner with JLL's central Internal Communications team to leverage enterprise-wide channels and content, localizing and tailoring for REMS rather than building parallel infrastructure

Business and Operational Communications

* Support communications for various organizational forums

* Develop and distribute communications regarding operational changes, business updates, and strategic initiatives

* Ensure alignment of business communications with organizational goals and cultural values

* Create materials that effectively communicate business performance and market insights to internal stakeholders

Executive Positioning and External Strategy

* Own the strategy and roadmap for the REMS CEO's external presence and thought leadership, ensuring REMS speaks with one voice and on a coherent set of priorities. Coordinate and sequence input from Corporate Communications, PR agency partners, eminence programming, and other contributing teams so that opportunities reaching the CEO are vetted, prioritized, and aligned to strategy, including to:

* define the small set of topics the CEO should be recognized as the authority on, and translate that into a clear positioning strategy and editorial roadmap spanning media, speaking, social/Linked In, and eminence - maintaining the topical consistency needed for durable recognition in both traditional and AI-driven search (GEO)

* serve as the single point of approval for media, speaking, and high-visibility…