Senior Product and Customer Marketing Manager; at Replicant

Senior Product and Customer Marketing Manager

Location:

Remote, USA/Canada

Salary:
Up to $170k

Replicant is an enterprise conversational AI company building automated solutions for contact centers to handle high-volume calls. By enabling support teams to focus on complex human-to-human interactions, Replicant helps leading organizations modernize their customer experience through advanced automation and seamless integration into existing enterprise technology stacks.

As the Senior Product and Customer Marketing Manager, you will own the end-to-end marketing lifecycle for Replicant’s AI platform. This dual-impact role combines strategic solution positioning and product launches with high-touch customer advocacy programs. Reporting to the VP of Marketing, you will translate complex technology into compelling narratives that drive pipeline, customer retention, and expansion.

• Take ownership of a high-impact, dual-function seat where you steer both the product’s market narrative and the strategic voice of the customer.
• Join a leader in the conversational AI space, solving tangible high-volume problems for enterprise contact centers during a period of massive industry transformation.
• Enjoy a remote-first culture across the US and Canada with a collaborative environment where you work directly with Sales, Product, and executive leadership.

• Lead industry-specific messaging and solution positioning to create vertical-focused content and sales materials that support pipeline generation and customer expansion.
• Orchestrate cross-functional product launches, ensuring seamless GTM execution, sales enablement, and post-launch adoption across the existing customer base.
• Build and scale a robust customer advocacy program, managing everything from reference cohorts and case studies to customer advisory boards and speaking opportunities.

• 5+ years of experience in Product or Customer Marketing within the B2B SaaS, AI, or Contact Center technology sectors.
• Demonstrated ability to translate technically complex product capabilities into clear, business-value narratives for both technical and non-technical stakeholders.
• Versatile marketing generalist capable of shifting from high-level strategic planning to hands-on creation of customer success stories and sales collateral.