Associate Director, Client Management

Company description

Recognized as Social Media/Influencer Agency of the Year, and as the annual partner for Forbes Top Creators List, Influential sits at the center of culture and the creator economy.

Through our platform Captiv8, the industry's #1 ranked influencer marketing platform, we combine deep API integrations, advanced AI, and machine learning with human expertise to connect brands with a network of more than 15 million creators worldwide.

Our work powers award-winning campaigns across Meta, Snap, Tik Tok, You Tube, and more, partnering with Fortune 500 companies and global organizations to deliver impact across retail foot traffic, in-store sales, online conversions, and TV tune-in.

At Influential, you'll work with a fast-moving, high-performance team solving complex problems and shaping the future of marketing. You'll build, grow, and make an impact alongside top talent, leading brands, and the world's most influential creators.

Ready to join us?

Overview

We are looking for an Associate Director to help lead complex influencer marketing programs for a flagship financial services client. This person will serve as a day-to-day client lead, managing campaign execution across strategy, creator selection, content development, production timelines, live event activations, reporting, and cross-functional coordination.

This role requires someone who can move between strategic thinking and operational detail with ease. The ideal candidate is highly organized, client-facing, comfortable managing tight timelines, and able to keep complex creator programs moving across multiple stakeholders, deliverables, approvals, and production needs.

Responsibilities

* Lead multi-faceted influencer marketing campaigns ranging in budget and complexity for a flagship financial services client.

* Serve as the day-to-day client lead, driving communication, alignment, and flawless execution across influencer programs.

* Own campaign timelines from kickoff through wrap, including production schedules, creator deliverables, review cycles, live dates, reporting milestones, and cross-functional dependencies.

* Partner with the client, IAT, and internal stakeholders to ensure influencer strategies and campaign plans deliver against brand and business objectives.

* Monitor creator trends, platform shifts, and cultural conversations to inform influencer strategy.

* Ensure influencer programs integrate with broader marketing campaigns and brand initiatives.

* Lead creator and talent selection in partnership with strategy and activation teams to ensure talent aligns with brand strategy, audience needs, and cultural relevance.

* Guide cross-functional teams, activation partners, production partners, and IAT stakeholders to execute campaigns on time, on brief, and at the highest standard.

* Oversee production and live event activations, including shoot planning, creator participation, timeline management, on-site needs, and client/stakeholder coordination.

* Manage ongoing client and campaign status updates while tracking timelines, deliverables, approvals, risks, and program progress.

* Own campaign wrap reporting, delivering performance insights and optimization recommendations.

* Maintain knowledge of platform guidelines, ad products, creator deliverables, usage needs, and asset specifications while managing content development and delivery timelines.

* Mentor account managers and activation team members, fostering collaboration, accountability, and operational excellence.

* Navigate campaign challenges, timeline risks, production pivots, and client feedback to develop solutions that ensure successful delivery.

* Partner with the Account VP and finance on campaign budgets, margin management, billing reconciliation, and scope implications tied to production or timeline changes.

* Develop tools, trackers, timelines, and playbooks that strengthen influencer campaign execution.

Qualifications

* 7+ years of experience working at an agency, marketing-tech company, media organization, or influencer/creator marketing environment.

* Experience leading complex influencer, social, or integrated marketing campaigns from kickoff through execution and reporting.

* Proven experience managing tight production timelines and high-volume creator deliverable workflows across content deadlines, client review cycles, revision rounds, asset delivery, posting schedules, and final reporting milestones.

* Experience building and managing campaign timelines, status trackers, deliverable matrices, approval flows, and internal/external progress updates.

* Experience overseeing content shoots and/or live event activations in person while supporting clients, managing creator participation, and coordinating key stakeholders on-site.

* Experience working closely with agency partners and cross-functional teams within an IAT structure.

* Experience leveraging data and analytics to inform campaign planning, performance reporting, and optimization recommendations.

* Exceptional communication,…