Client Success Lead

Overview

As a Lead, Client Success, you will act as a pivotal individual contributor driving the strategic adoption and successful activation of Epsilon’s person-first media solutions for key clients. You will collaborate daily with Epsilon Sales, Publicis agency partners, and internal cross-functional teams to transform client business objectives into high-performing media realities.

This is an ideal role for a media professional who wants to be at the center of the action—bridging the gap between high-level strategy and hands‑on execution. You’ll have the opportunity to:

• Work on innovative, data‑driven media campaigns that leverage Epsilon’s industry‑leading identity platform.
• Directly influence Epsilon’s growth by ensuring delivery excellence and operational health for our most significant retail accounts.
• Embody our strong dedication to client‑centricity and transparency by providing reliable reporting and practical insights that build long‑term trust.

You are a client‑focused professional with a passion for marketing, client success, and media. You excel at getting things done, staying organized, and building strong working relationships. You are comfortable working with data to monitor performance and communicate insights, and you have a strong attention to detail that helps ensure high‑quality execution. You’re eager to learn how strategy and execution come together to drive results.

You’re proactive about identifying issues early, escalating appropriately, and partnering across teams to support client outcomes and continuous improvement.

• Bachelor’s Degree from a four‑year college or university.
• 5+ years of experience in digital marketing, media, analytics, or client success.
• Strong client service approach with a proven ability to manage collaborators and deliver compelling presentations.
• Exceptional organizational skills with the ability to prioritize multiple tasks and meet deadlines in a fast‑paced environment.
• Comfort working with performance data to monitor campaign health and identify trends.

• Direct experience within the digital media landscape, specifically with platform‑based execution.
• A self‑starter who recognizes potential challenges early and approaches them with a proactive outlook.
• A history of building strong internal partnerships to drive collective delivery excellence.

• Time to Recharge:
  Flexible time off (FTO), 15 paid holidays
• Time to Recover:
  Paid sick time
• Family Well‑Being:
  Parental/new child leave, childcare & elder care assistance, adoption assistance
• Extra Perks:
  Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling

Epsilon is an Equal Opportunity Employer. Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law.

Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to  to request an accommodation.

For San Francisco Bay and Los Angeles Areas:
Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901‑4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply.

Compensation Range: USD $80,000.00 – USD $ per year. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.