Account Manager

We are searching for a confident client services pro who enjoys building relationships and creating critical wins. This person understands PR, content and digital strategy, and is comfortable being the main point of contact for clients and helping to lead a team of pitching professionals to media success.

About Mainland (Founded 2008) Mainland is not a traditional agency. We are a growth platform built for brands that need to win, not just show up. Since 2008, we’ve operated at the intersection of content, public relations, and digital, helping companies build momentum through a system we call the Conveyor Belt: create meaningful stories, amplify them through media, and convert that attention into real business outcomes.

We work with ambitious brands, especially in franchising, that want more than activity. They want results. That means everything we do is tied to a clear definition of winning, measurable outputs, and consistent execution. We move fast. We expect accountability. And we care deeply about the work. We call it Give a Shit.

Do you love connecting with people? Can you quickly build strong relationships with clients? Do you have strong writing and client management experience? Do you love the idea of helping a dynamic company continue to achieve rapid growth? Are you well organized? Then you may be our perfect fit.

We are searching for a confident client services pro who enjoys building relationships and creating critical wins. This person understands PR, content and digital strategy, and is comfortable being the main point of contact for clients and helping to lead a team of pitching professionals to media success.

You will need the ability to multi-task and think critically. We are searching for someone who is ready to disrupt–someone who is not afraid to bring new ideas to the table that will ultimately create a positive impact for our clients and for our agency, both externally and internally. If you can come up with a creative campaign, apply a message to multiple marketing channels, and confidently work through a strategy with a client, please submit your application.

Primary Duties:

• Manage accounts for up to 15 clients, including preparing for and leading weekly, bi-weekly or monthly client strategy calls
• Develop strategy for integrated campaigns that encompass public relations, content marketing, social media and digital marketing (dependent on client scope)
• Serve as internal project manager, overseeing the creation of deliverables by our content, digital and creative teams, ensuring deliverables meet client brand standards and serve as the brand protector for clients
• Manage and mentor 1-2 media relations team members to achieve team success on behalf of clients
• Meet client and team KPIs on a weekly, monthly and quarterly basis.
• Manage data (internal and external reporting)

This is not an entry-level job; proven PR, content, digital or social media, or client management experience is a must.

• At least 2-3 years media relations/public relations/client management/journalism experience
• Proven book of media placements or published writing works
• Ability to be proactive and assertive
• Experience developing content (strong press releases, bylines and other materials)
• Ability to create, develop and execute newsworthy campaigns
• Superb communication skills and attention to detail
• Experience in CISION, PRWeb, MS and Google suite of office apps. Photoshop a plus.
• BA or BS in Business, Marketing, Public Relations, Communications, Journalism or a related field is a plus but other degrees will be considered with appropriate job experience

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

$60,000 - $85,000 per year