Manager, Web Content

Responsibilities

• Works in a customer relationship management and technical capacity for university CMS users to understand customer content needs, improve user experience, and resolve problems, requests, questions and enhancements.
• Works on website migration projects, site planning and creation and on-going site updates and enhancements.
• Manages content on a variety of web properties, including depaul.edu, college and administrative unit sites, advertising landing pages, and undergraduate and graduate recruitment vehicles.
• Develops, promotes and executes outreach efforts to create awareness of systems management and web content strategy best practices.
• Contributes to project management methodology by understanding the flow of work tasks being completed through the entire SDLC (Software delivery life cycle) and assisting in ensuring that every step is taken to create a quality product output.
• Updates our flagship website with required changings, communicating changes and validating approvals before publishing to the public website.

• Bachelor's degree (B.A.) in English, marketing/communications or journalism.
• Experience with any CMS is preferred, with Sitecore experience considered a strong plus.
• 3-5 years experience of project management with an emphasis on communication, or equivalent combination of education and experience.
• Excellent written, verbal and editorial skills.
• Excellent project management and customer relationship management skills.
• Experience and skills in website management, information architecture, communications, and marketing.
• Excellent creative, journalistic, interpersonal and team-building skills.
• Experience in analyzing quantitative and qualitative data from web analytics tools (Google Analytics, Crazy Egg, etc.).
• Experience in creating and executing trainings as well as communicating policies and procedures.
• Proficiency with Web authoring tools, Content Management Systems and software (Adobe Photoshop, etc.).
• Experience with HTML/CSS, preferred.