Customer Marketing Manager

Customer Marketing Manager

Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Grounded in a singular system of truth, Filevine brings together data, documents, workflows, and teams into one unified platform—where modern legal work happens with clarity and consistency.

Powered by LOIS, the Legal Operating Intelligence System, Filevine connects context across every matter to transform legal operations from reactive to proactive. LOIS reads, understands, and reasons across your data to surface insight, automate complexity, and give professionals the clarity and confidence to see more, know more, and do more. Fueled by a team of exceptional collaborators and innovators, Filevine's rapid growth has earned AI awards and recognition from Deloitte and Inc.

as one of the most innovative and fastest-growing technology companies in the country.

The Opportunity

We aren't just building software; we are architecting the Legal Operating Intelligence System. Filevine is at a defining inflection point where legal work is being fundamentally reshaped by embedded intelligence. While the industry previously focused on transactional tools for lawyers, we built the tactical backbone for litigators. Our platform is designed for a future where a lawyer's impact is no longer bound by administrative drag, but by their ability to leverage agentic intelligence to drive more work and higher profitability.

Responsibilities

• Build the Bench:
  Scale a world-class customer reference program that turns Filevine's power users and AI adopters into vocal advocates, reference calls, and case study stars.
• Sourcing and Creation:
  Personally interview customers to write compelling, ROI-driven case studies, video scripts, and user testimonials highlighting the power of LOIS and our core platform.

• Upsell opportunities within GTM:
  Collaborate with events, webinar, and product teams to promote product launches or events to Filevine's customer base.
• Customer Adoption Campaigns:
  Design and execute engagement campaigns (newsletters, user groups, webinars) aimed at increasing platform adoption, feature utilization, and overall customer lifetime value (LTV).

• User Content Creation:
  Develop customer-facing collateral, adoption toolkits, and release communications that simplify complex legal-tech workflows for existing users.

Qualifications

• Professional
  
  Experience:
  
  7+ years of customer marketing, advocacy, or lifecycle marketing experience in B2B SaaS (legal-tech or AI-tech experience is a significant plus).
• Obsessive Customer Curiosity:
  You love listening to customer calls, understanding user friction points, and finding the human-interest angles behind data-driven workflows.
• Exceptional Storytelling: A proven track record as a strong writer who has personally drafted compelling case studies, customer newsletters, and promotional content.
• Cross-Functional Execution:
  Demonstrated ability to coordinate project workflows across Customer Success, Account Management, and traditional Marketing teams.
• Program Management:
  You have managed customer programs for advisory boards, surprise & delight, or industry events.
• Demonstrated experience executing multi-stage email campaigns and customer journeys within Hub Spot or similar marketing automation platforms.
• Education:
  
  Bachelor's degree in Marketing, Communications, Business, or a related field.

Compensation Information: $,000

The base salary range represents the low and high end of the salary range for this position. The total compensation package for this position will be determined by each individual's location, qualifications, education, work experience, skills and performance. We believe in the importance of pay equity - the range listed is just one component of Filevine's total compensation package for employees.

This position is also eligible for a paid time off policy, as well as a comprehensive benefits package.

Filevine is an Equal Opportunity Employer. Qualifications for employment, promotion and other terms and conditions of employment are based upon…