Director of E-Commerce

Do you love to drive growth, create experiences, and deliver results?

Our client Chocolove is looking for a Director of E-Commerce reporting to the VP of Marketing.

Chocolove was started in 1995 in Boulder, CO with the goal of creating the freshest, best-tasting, European-style premium chocolate made with natural ingredients. Today, Chocolove is a recognized leader in chocolate quality, sustainability and flavor innovation and focuses on creating world-class taste experiences that surprise and delight with every bite. Chocolove offers chocolate bars, mini bars, cups, bites, and seasonal items in more than 40 flavors.

Chocolove is made with traceable cocoa beans;
Rainforest Alliance Certified, meaning Chocolove’s sourcing practices support a better future for cocoa farmers and their families; and Non-GMO Project Verified. The Chocolove brand is nationally distributed in over 10,000 stores across natural/specialty and conventional retailers as well as sold online in, including on , Amazon, and more. For more information, visit

This role is responsible for developing and executing strategies to enhance Chocolove and Ritter Sport’s online presence, optimize consumer digital experiences, and achieve e-commerce revenue targets in the US. This role requires a strategic thinker with strong leadership skills and a deep understanding of e-commerce trends and best practices. They strategize the direction for business growth through owning the consumer digital experience.

This includes strategizing, planning, developing, and executing content plans, overseeing promotional materials and campaigns, and monitoring performance analytics, traffic, and product performance, among other things. This is a key hands‑on role in the organization, providing thought leadership to develop and prioritize the digital roadmap, while also leading its tactical execution, operations, and business delivery. We are looking for a highly motivated, results‑oriented individual to both lead and do.

• E-Commerce Strategy &
  
  Roadmap:
  
  Develop and implement a comprehensive e-commerce strategy that aligns with overall business goals and drives online revenue growth.
• Sales and Revenue Growth:
  Drive online sales growth (DTC, Amazon, ) through effective digital merchandising, pricing strategies, promotional campaigns, and consumer acquisition and retention initiatives.
• Consumer
  
  Experience:
  
  Continuously enhance the online consumer experience, ensuring intuitive navigation, optimized site performance, and a seamless purchasing journey.
• Digital Marketing:
  Collaborate with the Marketing team to create and execute digital marketing campaigns that increase website traffic, conversion rates, and customer engagement.
• Technology and Platforms:
  Oversee the maintenance & optimization of e-commerce platforms, ensuring a secure and user-friendly online shopping environment. Advise on improvements or new platforms to explore.
• Data Analysis:
  Manage all aspects of web analytics related to eCommerce and communicate relevant information to team members and leadership. Utilize data-driven insights to monitor key performance indicators (KPIs), analyze sales trends, and identify opportunities for improvement.
• Inventory and Fulfillment:
  Coordinate with operations and supply chain teams to ensure accurate inventory management, efficient order fulfillment, and timely delivery of products.
• Partnerships and Vendor Management:
  Establish and maintain relationships with key vendors, third‑party partners, and marketplaces to expand distribution channels and drive sales.
• Budget Management:
  Develop and manage the e-commerce budget. Own the P&L for respective platforms. Generate and implement new sales and marketing initiatives to increase eCommerce sales and profitability.
• Measurement & Reporting:
  Develop, routinely analyze, and provide monthly reporting on business performance to leadership.
• Leadership:
  Oversee and manage an e-commerce associate including training, performance evaluation, and professional development.

You are a strategic thinker with a passion for driving growth in the e-commerce space. You possess a…