Account Manager - Sales Ops

Posted Wednesday, July 29, 2026 at 4:00 AM

USA TODAY Co., Inc. is a diversified media company with expansive reach at the national and local level dedicated to empowering and enriching communities. We seek to inspire, inform, and connect audiences as a sustainable, growth focused media and digital marketing solutions company. Through our trusted brands, including the USA TODAY NETWORK, comprised of the national publication, USA TODAY , and local media organizations, including our network of local properties, in the United States, and Newsquest , a wholly-owned subsidiary operating in the United Kingdom, we provide essential journalism, local content, and digital experiences to audiences and businesses.

We deliver high-quality, trusted content with a commitment to balanced, unbiased journalism, where and when consumers want to engage. Our digital marketing solutions brand, LocaliQ , supports small and medium-sized businesses with innovative digital marketing products and solutions. USA TODAY Co. open roles are featured on various external job boards.

USA TODAY Co. is seeking a dynamic and results-driven Account Manager to join our rapidly expanding National Division. This role is ideal for a motivated individual who brings a positive attitude , a strong sense of curiosity, and a passion for learning and growth within a collaborative Account Management team. As an Account Manager, you will play a critical role in supporting our National Sales team.

Your primary focus will be on retaining and expanding revenue from existing clients, while also ensuring we are successfully onboard ing and developing new accounts.

Key responsibilities include d eveloping and executing strategic media plans , p reparing and managing campaign launches , d elivering insightful reporting and analytics , and d riving revenue growth through proactive account manageme

We are looking for candidates who excel in relationship building and possess strong project management capabilities , a ttention to detail , effective time management, analytical thinking, and the ability to thrive in a fast-paced, evolving environment are essential for success in this role.

• Partner with s ales on incoming RFPs and proposals, to ensure we are meeting client objectives - collaborating with various cross-company teams to develop the best advertising solutions as needed
• Successfully manage and support account base and new business as the day-to-day contact for accounts
• Provide a high level of customer service to clients with effective communication, timely responses to requests and proactive resolution of potential issues
• Develop and revise media plans with existing accounts by analyzing historical data on customer spending, as well as considerations of client objectives , timing, product offerings, product performance and inventory availability
• Independently manage all post-sale activity to ensure customer satisfaction is achieved and to prevent under-delivery – this includes booking, trafficking, delivery reporting, optimizations and assistance in resolution of billing discrepancies
• Project management of internal creative builds and sponsorship/custom programs – working as a liaison between client/creative agency and internal teams towards successful execution
• Ensure effective communication with sales teams to understand and anticipate customer needs, and ensure that advertising solutions meet those needs while setting internal and external expectations
• Support programmatic sales team and serve as a resource for the National Sales and Account Management team, as it relates to our programmatic business and initiatives
• Participate in project work as directed by supervisor
• Engage in o ngoing d evelopment and g rowth:
  • Product v alue proposition s
  • etting up complex programs for success
  • Analyzing data/metrics
  • Developing comprehensive performance r eports
  • Upselling and driving incremental revenue

• Experience in Excel with strong analytical skills: must have a demonstrated track record of excellence in analytics, either via past work experience and / or successful completion of analytic coursework
• Demons…