Account Manager

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Marks, part of the Propelis Group, Marks is a consumer experience agency creating engaging moments across the entire brand spectrum—from brand design and packaging, to content and consumer connections. We are a collaborative global network of 1,900+ team members across 25+ studios and 20+ countries, partnering with some of the world’s most recognized brands to solve complex business challenges through design, strategy, and craft.

The Account Manager will be responsible for being a daily contact for an Omni-Channel CPG grocery account. This position acts as a brand steward and develops relationships to become a trusted resource to clients.

In this role, you will be required to work with client stakeholders to provide optimized solutions for origination, adaptation or localization of their marketing campaigns and activation design solutions for in-store and digital channels. You will work collaboratively with Strategy, Brand, and Marketing Communications teams to support the delivery of integrated marketing programs and campaigns across multiple channels and touchpoints. In addition, you will support development of brand redesign and launch projects.

In this position, you'll gain exposure to a variety of grocery store brands, working with a supportive core team of creatives, strategists, project managers, production partners, and client service teams, tackling anything from POS roll-outs to supporting the development of fully integrated programs and omni-channel campaigns.

• Act as day-to-day business lead building and maintaining strong client relationships.
• Manage complete creative and design process from creative briefs through to final approval, production, delivery and post-analysis while working closely with creative, strategy, project management teams, partners and vendors to ensure budgets, timelines and client objectives are achieved.
• Deliver against KPI's on projects and debrief successes and opportunities.
• Manage organic revenue growth on accounts.
• Develop project proposals and estimates and manage project budgets.
• Track and report monthly financials.
• Manage multiple concurrent projects and workbacks, balancing competing priorities in a fast-paced, high-volume environment.

• 3-5 years of creative agency experience in Account Management and/or Project Management at a Marketing Communication, Shopper, Brand, or Advertising Agency.
• Strong financial acumen, including experience developing client estimates and SOWs, managing project budgets, supporting invoicing, and tracking account revenue and financial performance.
• Strong understanding of social media.
• Experience in trade and shopper marketing.
• Experience supporting integrated marketing, brand, shopper marketing, or omni-channel programs across multiple touchpoints.
• Experience in media tracking and social platform back-ends would be an asset.
• Fluent in spoken and written English is preferred.

• A desire to deliver excellent client service and initiative to think proactively.
• Experience and knowledge of planning, design and production process, having worked with Creative and Production Teams.
• Ability to thrive is fast-paced, high volume environment.
• Excellent interpersonal and communication skills, both written and verbal.
• A strong attention to details and ability to manage a large volume of projects.
• A collaborative approach to working within the team.
• The ability to work in a fast paced, highly dynamic environment and demonstrate resiliency.
• Compassion, honesty and the ability to develop trust with the internal team and client.
• A sense of humor!

This job description does not form part of the employee’s contract of employment but is provided for guidance. The precise duties and responsibilities of any job may be expected to change over time. Job holders should be consulted over any proposed changes to this job description before implementation.

Propelis is a portfolio of global marketing services and technology companies with a combined legacy of 150+ years
, 2,000+ clients
, 9,000 employees
, and operations across 30 countries. Propelis provides the scale and support of a global…