Lead, Client Success

Lead, Client Success

As a Lead, Client Success, you will act as a pivotal individual contributor, owning client & agency relationships and driving the strategic adoption of Epsilon's person-first digital media solutions. You will collaborate closely with Epsilon Sales, Publicis agency partners, and internal cross-functional teams to transform client business objectives into high-performing media realities.

This is an ideal role for a media professional who wants to be at the center of the action bridging the gap between high-level strategy, pitching new products and ideas that meet client objectives as well as hands-on execution. You'll have the opportunity to:

• Partner with Client Leadership/Sales Team to identify and advance optimization, upsell, and digital media growth opportunities.
• Synthesize performance insights and support QBRs and strategic readouts.
• Connect campaign results to broader business goals and future investment planning.
• Develop innovative, data-driven media proposals and campaigns that leverage Epsilon's industry-leading identity products.
• Directly influence Epsilon's growth by ensuring delivery excellence and operational health.

You are a client-focused professional with a passion for marketing, client success, and digital media. You excel at getting things done, staying organized, and building strong working client and internal relationships. You are comfortable working with data to monitor performance and communicate insights, and you have a strong attention to detail that helps ensure high-quality execution.

You're eager to learn how strategy and execution come together to drive results. You're proactive about identifying issues early, escalating appropriately, and partnering across teams to support client outcomes and continuous improvement.

Qualifications:

• Bachelor's Degree from a four-year college or university.
• 8+ years of experience in digital marketing, media, analytics, or client success.
• Experience in developing, nurturing and managing client relationships.
• Proven track record of driving and maintaining revenue growth with clients
• Exceptional organizational skills with the ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
• Comfort working with performance data to monitor campaign health and identify trends.
• Ability to build strong relationships with internal and external stakeholders
• Excellent communication and interpersonal skills.
• Highly organized with a strong attention to detail.

Why You Might Stand Out From Other Talent:

• Direct experience within the digital media landscape, specifically with platform-based execution.
• A self-starter who recognizes potential challenges early and approaches them with a proactive outlook.
• A history of building strong client and internal partnerships to drive collective delivery excellence.

Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we've provided marketers from the world's leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision, and 1 Voice. Epsilon's comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology.

Our pillars aren't just words. They're how we show up every day.

• People centricity:
  We focus on employee well-being in an environment where colleagues truly care about each other.
• Collaboration:
  
  We work together, support one another, and collectively achieve goals.
• Growth:
  There are endless opportunities for growth through learning, development and career advancement.
• Innovation:
  We drive progress through cutting-edge solutions and forward-thinking approaches.
• Flexibility:
  We've created a balance between work and personal life, and we encourage adaptability to solve problems creatively.

Our values guide us to create value for our clients, our people and consumers.

• Act with integrity
• Work together to win together
• Innovate with purpose
• Respect all voices
• Empower with accountability

These pillars and values are our foundation—shaping our culture, guiding our decisions, and uniting us in…