Public Relations & Marketing Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Our property is a vibrant hub of culture, style and energy and includes our newly transformed restaurant which embodies iconic luxury boldly reimagined to capture the essence of Chicago through inspired food, drink, art and music. Four Seasons Hotel Chicago is honored to be ranked as one of Conde Nast Traveler Readers Choice Top 50 Hotels in the World. We offer 345 elegant guest rooms and suites: and a luxury spa.

We are located steps away from the famed Magnificent Mile, glamorous North Michigan Avenue shopping and minutes from the city's business and financial center. Adorn Restaurant features globally inspired cuisine starring the bounty of the Midwest. Adorn Bar showcases craft cocktails and a wine list that sparks conversation, all with a lively, convivial vibe beckoning to be discovered.

The Public Relations and Marketing Manager supports the integrated communications and marketing strategies that elevate the property’s positioning, strengthen brand equity, and drive measurable commercial impact. Reporting to the Director of Public Relations and Marketing, this role supports media relations, reputation management and crisis communications, marketing communications, social and influencer engagement, and digital performance marketing, including paid media and SEO.

• Support the annual PR and Marketing strategy aligned with commercial goals and property priorities.
• Lead the creation and execution of the integrated marketing and communications calendar, including campaign plans, global brand initiatives, and on-property activations and F&B promotions.
• Together with the Director of Public Relations and Marketing, oversee the planning, allocation, and tracking of Media, Digital, Promotion and related investment within the property’s P&L, ensuring budgets across paid, owned and earned channels, including content, are optimized to maximize campaign impact, strengthen ROI, and drive growth through
• Deliver comprehensive performance reporting across all channels; apply insights to refine strategies and optimize future initiatives.
• Develop, curate, and approve aspirational, luxury-focused content in partnership with the Director of Public Relations and Marketing to strengthen brand awareness and guest engagement.
• Direct SEO initiatives in partnership with external agencies while ensuring website content, booking platforms, digital assets, and online experiences remain optimized and current.
• Lead content production, including photography and video shoots, asset management, and distribution across brand platforms and digital libraries.
• Collaborate with internal departments to support guest communications, promotional campaigns, and service recovery initiatives through digital channels.
• Manage production and coordination…