Sales and Marketing Coordinator

About Us

Imagine yourself in 1930’s Chicago. Chicago celebrated its centennial by hosting the world’s fair in 1933. The speakeasies and gangsters were thriving. It was a distinguished time in Chicago’s history. The Gwen has a glorious past and an even more glorious future. Rooted in the history and heritage of downtown Chicago in the 1930’s, the Gwen serves as a city emblem of this golden era and yet is poised to bring luxury to a future generation of worldly travelers.

This unmistakable inspiration comes to life with our historic façade, famously created by sculptress Gwen Lux in 1928. A female artisan making a mark in a predominantly 1930’s, male design city depicts and exciting atmosphere of change. The building has been home to many stories in an illustrious past.

Health, dental and vision are just a start. We offer unlimited career potential, top of the line training, free lunch, Ventra Transit Benefit and we also provide your uniforms.

Salary Range: $28.50 - $30.00 Hourly

Tipped/Service Charge Eligible? No

Discretionary Performance Bonus Eligible? No

• Act as Liaison between Sales Manager(s) and clients in Sales Manager's absence.
• Take booking inquiry information via phone and prepare proper paperwork.
• Uses various computer word processing and other software packages to enter data, produce contracts, correspondence, forms, memorandum, and other documents.
• Answer telephone and respond to caller inquiries speaking in a clear and pleasant manner.
• Exercise decision making skills to direct caller’s request.
• Accurately record messages for staff and distribute the written messages to the staff members in a timely manner.
• Distribute documents to appropriate persons and locations to ensure prompt processing of time sensitive information by hotel and supplier staff.
• Transport documents weighing up to 10 pounds to offices, mailrooms, and other locations throughout the hotel building.
• Retrieve documents from and place documents into proper receptacles located up to 6 feet high, such as mailboxes, file cabinets, etc.
• Handle individual reservations for VIP clients.
• Ensure that all arrangements, including upgrades, are handled properly, coordinating with other departments through oral and written instruction.
• Organize, file, and retrieve documents in appropriate binders in order to maintain essential records used in the department operation.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

• Assist with the development and distribution of email marketing campaigns, including gathering content, maintaining distribution lists, proofreading, and coordinating approvals.
• Assist with social media content planning by gathering hotel updates, photography, video, event information, and other content for scheduled posts.
• Assist with the coordinating with internal teams, photographers, videographers, agencies, and other partners to support photo shoots, filming, content creation, and marketing projects.
• Assist with maintaining the organized libraries of hotel photography, video, logos, brand assets, menus, sales collateral, and other marketing materials.
• Assist with updating hotel collateral and promotional materials to ensure information, pricing, imagery, and branding remain current.
• Assist with the marketing activations, influencer visits, media stays, partnerships, special events, and on property promotional opportunities.
• Assist with tracking marketing campaigns, promotions, social media initiatives, and other projects to ensure deadlines and deliverables are met.
• Assist working with the hotel departments to identify upcoming events, experiences, F&B offerings, packages, and other opportunities that can be promoted.
• Assist with ensuring marketing materials following hotel, Luxury Collection, Marriott, and applicable brand standards.
• Assist with competitive research and gathering information on local…