Sales and Marketing Coordinator

About Us

Imagine yourself in 1930's Chicago. Chicago celebrated its centennial by hosting the world's fair in 1933. The speakeasies and gangsters were thriving. It was a distinguished time in Chicago's history. The Gwen has a glorious past and an even more glorious future. Rooted in the history and heritage of downtown Chicago in the 1930's, the Gwen serves as a city emblem of this golden era and yet is poised to bring luxury to a future generation of worldly travelers.

This unmistakable inspiration comes to life with our historic facade, famously created by sculptress Gwen Lux in 1928. A female artisan making a mark in a predominantly 1930's, male design city depicts and exciting atmosphere of change. The building has been home to many stories in an illustrious past. Health, dental and vision are just a start. We offer unlimited career potential, top of the line training, free lunch, Ventra Transit Benefit and we also provide your uniforms.

Now we're inviting you to re-create the Gwen experience. Let it be a canvas for your own personal stories.

Salary Range: $28.50 - $30.00 Hourly Tipped/Service Charge Eligible? No

Discretionary Performance Bonus Eligible? No

Assist the Sales Team in the administrative functions required for effective hotel sales and management.

• Act as Liaison between Sales Manager(s) and clients in Sales Manager's absence. Take booking inquiry information via phone and prepare proper paperwork.

• Uses various computer word processing and other software packages to enter data, produce contracts, correspondence, forms, memorandum, and other documents.

• Answer telephone and respond to caller inquiries speaking in a clear and pleasant manner. Exercise decision making skills to direct caller's request. Accurately record messages for staff and distribute the written messages to the staff members in a timely manner.

• Distribute documents to appropriate persons and locations to ensure prompt processing of time sensitive information by hotel and supplier staff. Transport documents weighing up to 10 pounds to offices, mailrooms, and other locations throughout the hotel building. Retrieve documents from and place documents into proper receptacles located up to 6 feet high, such as mailboxes, file cabinets, etc.

• Handle individual reservations for VIP clients. Ensure that all arrangements, including upgrades, are handled properly, coordinating with other departments through oral and written instruction.

• Organize, file, and retrieve documents in appropriate binders in order to maintain essential records used in the department operation.

• Comply with attendance rules and be available to work on a regular basis.

• Perform any other job-related duties as assigned.

• Assist with the coordination and execution of hotel marketing campaigns, promotions, packages, and seasonal activations.

• Assist with the development and distribution of email marketing campaigns, including gathering content, maintaining distribution lists, proofreading, and coordinating approvals.

• Assist with social media content planning by gathering hotel updates, photography, video, event information, and other content for scheduled posts.

• Assist with the coordinating with internal teams, photographers, videographers, agencies, and other partners to support photo shoots, filming, content creation, and marketing projects.

• Assist with maintaining the organized libraries of hotel photography, video, logos, brand assets, menus, sales collateral, and other marketing materials.

• Assist with updating hotel collateral and promotional materials to ensure information, pricing, imagery, and branding remain current.

• Assist with the marketing activations, influencer visits, media…