Account Manager Client Suppor

Position Summary

Credico is a global leader specializing in brokering direct sales services, marketing, and digital acquisition. With operations in the US, Canada, UK and South Africa, our clients include both Fortune 500 and mid-market companies, as well as many of the world’s largest non-profit organizations.

The Account Manager (AM) is responsible for setting up new campaigns, project managing, analyzing, developing processes, identifying areas for optimization, and managing all relationships related to a campaign in an accurate, proactive, and consistent manner. We are currently hiring for two Account Managers to fill amended-schedule positions designated to extend the Client Services Department's coverage into evening hours and weekends. These schedules include:

• Sunday
  - Thursday; 11:00 AM - 8:00 PM Central [In-Office:
  Tuesday, Wednesday, Thursday]
• Tuesday
  - Saturday; 11:00 AM - 8:00 PM Central [In-Office:
  Tuesday, Wednesday, Thursday]

• Lead and project manage multiple campaigns at any given time while effectively communicating with and managing stakeholders.
• Adhere to a consistent cadence of work to ensure effective project management, communication, and flexibility for changing campaign requirements and targets.
• Work with other departments to manage campaigns through onboarding and offboarding, training, adherence to compliance requirements, and distribution/education of processes and expectations.
• Analyze data to create reporting and metrics to derive actionable items to positively impact your campaign(s).
• Anticipate data needs based off campaign contracts details.
• Seek ways to improve processes, data, reporting, campaign performance, and field experience to optimize quality of service.
• Create documentation of campaign processes, procedures, and guidelines.
• Prevent and quickly resolve any issues for your campaign by working cross functionally with the appropriate internal departments (Finance, Business Intelligence, Business Development, IT, Marketing, Legal, National Account Management, Onboarding/Compliance) and external teams (Client, Sales Offices, Vendors, etc.).
• Provide timely and accurate information or feedback to all requests, questions or concerns from sales offices, clients or internal departments or team members.
• Demonstrate consistent critical and strategic thinking skills on all program aspects to prevent issues and optimize the campaign and client experience.
• Other duties as assigned or are necessary that support the overall business needs.

• Willingness and ability to commit to proposed schedules, including evening hours and weekend availability.
• 3 – 5 years of account management or project management work experience.
• Bachelor’s degree preferred with studies in Business, Marketing, Management, or other related field (preferred).
• This position follows a hybrid schedule and requires the ability to reliably commute to our downtown Chicago office.
• Ability to handle critical situations in a calm and effective manner.
• Self-starter, proactive, and solution oriented.
• Seek out solutions to problems through research and ingenuity.
• Proficient in Excel.
• High level of initiative and demonstrated ability to work well in a team environment.
• Strong communication and analytical skills. Able to communicate analytical and campaign information in an organized, clear conscience and effective manner to the correct audience.
• Effective time management including ability to multi-task, organize and prioritize.
• Strong attention to detail and accuracy.
• We are currently hiring multiple Account Managers to support ongoing team development and organizational needs.

• $60,000-$80,000 annually
• Additional incentives (i.e. discretionary bonuses)
• Company paid holidays
• Paid…