Intern - Market Research; Summer

Description

At United, early career professionals can explore internships, co-ops, and full-time opportunities that offer meaningful, hands-on experience. In this role, you’ll contribute to real projects that help move the business forward while building your professional skill set, connecting with industry leaders. You’ll also have a chance to build community through our employee-run Business Resource Groups, participate in industry conferences, and enjoy unlimited standby travel anywhere United flies.

As a Marketing Research & Insights intern within the Product, Marketing and Brand (PM&B) department, you’ll utilize business intuition, project management, communication skills, and working knowledge of business tools to support projects that shape the onboard customer experience. You’ll also have the opportunity to lead select initiatives, using strategic thinking and analytical problem solving while continuing to build your presentation skills.

Marketing Research and Insights team uses market research to inform decisions that strengthen brand loyalty and improve the customer experience. Through surveys, focus groups, observations, and other research methods, the team partners closely with product owners and business stakeholders to influence product design and development, onboard digital experiences, brand strategy, the loyalty program, and more.

Interns will have the opportunity to own end-to-end market research projects, including defining key business questions, developing questionnaires, programming and fielding surveys, analyzing results, and creating presentations that translate findings into actionable recommendations for internal stakeholders.

• Collaborate with team members in the PM&B Department on cross-functional projects
• Build relationships with internal stakeholders to scope research projects that address business needs.

• With team member support, design research studies, and seek and analyze data from a variety of sources to support decisions
• Propose solutions to business questions, leveraging strategic thinking and data analysis
• Lead presentations to internal teams and/or leadership, providing clear updates on project progress, challenges, and next steps

• Exposure to various project design steps to facilitate innovation
• With manager’s support, manage multiple projects by balancing the competing demands for project scope, time and quality
• Meet regularly with stakeholders and leaders to provide status updates on projects
• Prepare and deliver project briefings that translate complex information into actionable insights for stakeholders

This position is a hybrid role including a combination of days worked in our Chicago office and remotely.

This internship is designed solely to provide you with skill development and valuable work experience. This role will likely not convert to a full-time position at United at the conclusion of the internship.

• Current undergraduate student pursuing a degree in Marketing, Business, Communications, or a Quantitative discipline (Statistics, Economics, Analytics, Market Research, Psychology, etc.)
• Proven experience with Microsoft Excel and Power Point
• Detail oriented
• Communication skills
• Relationship management
• Creative problem solving
• Must be legally authorized to work in the United States for any employer without sponsorship now and in the future
• Successful completion of interview required to meet job qualifications
• Reliable, punctual attendance is a crucial function of the position

• Experience leveraging qualitative and/or quantitative research
• Experience using Qualtrics, Decipher, or other online survey platforms
• Demonstrated…