Client Services, Account Director

Move Your Career Forward with DAC as a Client Services, Account Director

Who We Are

We are DAC—a global full-funnel performance media agency dedicated to delivering transformative results. With expertise spanning SEO, paid media, creative production, analytics, and local optimization, we combine the brightest minds with innovative technology to deliver seamless, forward-thinking strategies. Powered by AI, data, and creative ingenuity, we deliver integrated campaigns that engage customers at every touchpoint—from global audiences to individual store locations.

Position Summary

This role is for a strategic, client-focused Account Director to lead key accounts within the digital media landscape, including paid media, SEO, content marketing strategy, social media, analytics, web and application development. This role will be responsible for fostering client relationships, overseeing the creation and implementation of key strategies and campaigns, and leading cross-functional teams to deliver strong business growth. You will serve as the bridge between client and internal teams, ensuring seamless communication, creative thinking and presentation building, measurable program success, and relationship and program growth, internally and externally with clients.

What You’ll Do

Client Satisfaction and Retention

• Develop a strong relationship with key client partners within the portfolio in order to manage day-to-day program-related inquiries and deliverables

• Create client org charts and map the departments and key relationships to mine

• Develop a firm understanding of the client’s industry, marketing strategy and goals

• Look for opportunities (innovation and optimization) to grow existing client relationships and scope

Team Development

• Provide senior account direction and people leadership to our high-performance team of Account Managers and Executives.

• Successfully organize internal teams (media, SEO, creative, content, social, development, and analytics) to collaborate effectively together to deliver results

Portfolio/Program Management

• Develop and execute annual account plans for all client accounts within the portfolio that meet revenue growth and profit margin

• Manage internal aspects of project implementation including preparation of client briefs and proposals, budget management, tracking client data, QA validation, and reporting of internal and external client activities and communications

• Ensure accounts are executed effectively to meet established KPIs and revenue targets

• Deliver effective and efficient documentation, communication and dissemination of information regarding client activities and client administrative procedures.

• Work with clients to complete a specific project brief and coordinate client approvals.

• Create status reports, project timelines, and budget management documents in accordance with DAC’s standards for quality and accuracy

• Develop and manage contracts through to signature

Business Growth and Revenue

• Ongoing ownership of client financial health including revenue delivery, growth, and profitability

• Demonstrate in-depth knowledge of DAC’s product offerings, including media, SEO, content, local, web development, and analytics

• Remain knowledgeable about ongoing program activities

• Serve as a thought leader internally and externally through knowledge-sharing, blog and white paper development, and industry event participation

• Support new business initiatives including client pitches, RFP responses, and marketing events

What You Bring

• 7+ years’ experience in a client services position, managing clients and responsible for account growth

• 4+ years’ experience leading an account team, a portfolio of clients, and related budgets

• 3+ years working for an advertising agency, with proven ability to lead…