Associate Marketing Manager, Lifecycle Triggers & Personalization

We inspire purpose-filled living that brings beauty and quality to the modern home. Together, we achieve. Associates across our business drive results, innovate, and inspire. Drawn together by our shared values and passion for our customers and our brands, we deliver home furnishings that are expertly designed, responsibly sourced, and bring timeless style and function to people’s homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is over 60 years in the making—and our story is still unfolding.

We’re here for it. We think you should be too.

Responsible for planning and executing triggered lifecycle campaigns (email, SMS, and push notifications) for Crate & Kids. Manages the creative briefing and campaign production process, delivers performance analytics, and optimizes cross‑channel performance to drive customer engagement and loyalty.

This is an on‑site position (Monday through Thursday) based out of our Northbrook, IL office with the flexibility to work remotely on Fridays.

• Lead the end‑to‑end campaign workflow - from creative briefing and messaging strategy to development, testing, execution, and scheduled content refreshes (quarterly, bi‑annually, and annually) across email, SMS, and push notifications.
• Support Marketing Manager in the evolution of triggered strategy, implementation and maintenance of triggered lifecycle content for Crate & Kids (US and Canada).
• Partner with Technology and Creative teams to set up, test, and render dynamic creative templates and product recommendation modules tailored to key Crate & Kids customer segments (e.g., Baby Registry, Age & Stage, Expecting Parents).
• Track, analyze, and report on weekly and monthly campaign performance; execute A/B test plans to continually optimize engagement, conversions, and lifecycle performance.
• Help maintain cross‑channel messaging consistency specifically for Crate & Kids product promotions, Baby Registry triggers, and store/outlet communications.
• Collaborate with program managers to launch segmented triggered lifecycle campaigns for Baby Registry, Kids Design Services, Age & Stage triggers, New Parent triggers and others.
• Stay up to date on email, SMS, and push notification best practices and research the competitive landscape to identify new opportunities.
• Execute Outlet lifecycle communications, including openings, relocations, and ongoing weekly support.

• Lifecycle & Digital Channel Expertise:
  Deep understanding of email, SMS, and mobile push marketing strategy, deliverability standards, and consumer engagement best practices.
• ESP & Technical Proficiency:
  Hands‑on experience with Salesforce Marketing Cloud (SFMC) or major enterprise ESPs, including dynamic content setup and CAN‑SPAM/CASL compliance.
• Audience & Segment Awareness:
  Strong familiarity with parent and family demographics, child growth/milestone life cycles, and baby registry customer journeys.
• Data & Analytical Mindset:
  Skilled at interpreting campaign metrics, executing A/B test plans, and converting data insights into performance optimizations.
• Cross‑Functional Project Management:
  Proven ability to manage production workflows with creative and tech teams, balance competing priorities, and deliver projects on schedule.
• Communication &
  
  Collaboration:
  
  Exceptional interpersonal and written communication skills with a diplomatic, team‑oriented approach.

• Bachelor’s Degree or relevant work experience required.
• 3+ years of relevant marketing experience.
• Experience managing email/SMS channels/programs.
• Experience using ESP tools - Salesforce Marketing Cloud preferred.
• Retail experience preferred.

Starti…