Principal, Product Management, Messaging Solutions

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The Communications Solutions team is responsible for delivering Trusted Communications Solutions that help businesses and consumers engage with confidence through secure, authenticated, and trusted communications. Building on Trans Union's market-leading success in trusted voice communications, the team is expanding into messaging solutions that enable businesses to increase engagement, strengthen trust, and combat fraud across digital communication channels.

This team reports to the Vice President, Product Management, Trusted Communications Solutions and works closely with Product, Technology, Sales, Marketing, Solutions Consulting, and industry partners to bring innovative communications solutions to market. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

• Lead the strategy, vision, development, and commercialization of Trans Union's messaging solutions portfolio, including SMS, MMS, RCS, and emerging messaging channels.
• Define and scale the next generation of Trusted Communications Solutions by extending proven voice capabilities into messaging experiences that enable secure, trusted business-to-consumer engagement.
• Own the product lifecycle from market assessment and business case development through roadmap creation, pricing, positioning, launch, adoption, and ongoing optimization.
• Partner with Engineering, Product Marketing, Sales, and Solutions teams to translate business opportunities into scalable product capabilities that drive commercial growth.
• Serve as the organization's messaging subject matter expert, influencing product strategy while educating internal stakeholders on messaging ecosystems, carrier networks, aggregators, and emerging communication technologies.
• Develop competitive positioning and go-to-market strategies that leverage Trans Union's existing customer base and trusted communications platform.
• Engage directly with customers, partners, mobile network operators, aggregators, and industry stakeholders to identify market opportunities and shape product direction.
• Represent Trans Union as a thought leader through customer presentations, conferences, industry summits, and external speaking engagements.
• Monitor market trends, competitive developments, evolving communication technologies, and customer needs to ensure Trans Union remains at the forefront of trusted messaging innovation.
• Drive measurable business growth through new product capabilities, market expansion opportunities, and enhanced customer adoption of messaging solutions.

• 15+ years of progressive product management experience within telecommunications, communications platforms, messaging, CPaaS, digital communications, or closely related industries, with demonstrated ownership of product strategy and business outcomes.
• Deep expertise in messaging ecosystems, including SMS, MMS, RCS, carrier messaging infrastructure, mobile network operators, aggregators, and enterprise messaging platforms, with the ability to apply that expertise in product development and commercialization.
• Proven experience launching, scaling, and managing messaging products or communication solutions used by enterprise customers for customer engagement, authentication, notifications, or trusted communications.
• Strong understanding of how businesses utilize messaging technologies to improve customer experience, engagement, and communications, paired with a solid foundation in the underlying telecommunications ecosystem.
• Demonstrated…