Director, Internal Communications

Job Description:

Mars does not sponsor visas for this role. This position is not eligible for relocation benefits

Mars Global Services (MGS) is the global shared services and digital transformation organization for Mars, responsible for delivering enterprise capabilities that enable the business to operate more effectively, consistently, and  provides services across areas including Digital Technologies, Finance, Commercial, People & Organization (HR), and R&D Solutions, leveraging expertise, technology, and global scale to support Mars segments, brands, and regions around the world.

The Director, Internal Communications is responsible for shaping and delivering strategic communications that inspire, engage, and connect Associates to the Mars Global Services vision, priorities, and transformation agenda. This role serves as a trusted advisor to the MGS Leadership Team, translating complex business and organizational changes into clear, compelling narratives that drive understanding, alignment, and action.

The Director will lead communications across MGS, supporting enterprise initiatives, business transformations, organizational change communications, and visible leadership strategy and execution.

• Develop and execute a comprehensive internal communications strategy aligned with MGS priorities and the MGS 2030 Vision.
• Shape executive narratives that connect Associates to business strategy, transformation programs, and organizational priorities.
• Ensure communications reinforce the MGS vision, six strategic shifts, and three foundational pillars.
• Provide strategic counsel to senior leaders on communication approaches, messaging, stakeholder engagement, and change readiness.

• Lead communications for large-scale business and organizational transformations.
• Design communication strategies that build awareness, understanding, commitment, and adoption.
• Develop integrated communication campaigns that support new ways of working and drive behavioral change.
• Partner with business leaders, HR, Digital Technologies, and transformation teams to ensure cohesive messaging across initiatives.

• Serve as lead communications advisor to the President of MGS and other senior executives.
• Create keynote presentations, town hall content, leadership messaging, videos, talking points, and executive communications.
• Support leadership events, MGS town halls, global broadcasts, and leadership forums.
• Ensure senior leaders are equipped to communicate consistently and effectively across geographies and functions.

• Develop and lead communications campaigns that bring our Associates closer to our brands and businesses – creating awareness, connection, and inspiration.
• Develop programs that strengthen Associate connection the broader Mars Purpose, and MGS vision and business priorities.
• Drive storytelling that celebrates impact, innovation, collaboration, and transformation across the organization.
• Lead communication efforts related to engagement surveys, recognition efforts, culture initiatives, and major organizational milestones.

• Oversee content strategy across enterprise communications channels, including organizational announcements, internal social media, intranet, townhalls, senior leader connects, among others.
• Ensure communication channels are effective, measurable, and aligned to Associate needs.
• Establish governance, editorial calendars, communication standards, and measurement frameworks.
• Leverage emerging technologies and AI-enabled communications practices to improve reach, personalization, and effectiveness.

• Manage external agency…