Accelerator; OA Coordinator

Goodwill Industries of Southwestern Michigan

WHY WORK FOR GOODWILL?

Ready for a career with impact? Goodwill Industries of Southwestern Michigan (Goodwill SWMI) gives you the opportunity to make a difference in your local community while building your professional skills. Goodwill SWMI is a complex enterprise offering a wide range of career opportunities. Our organization rewards creativity and innovation, while offering competitive pay and a comprehensive benefits package. Our team members enjoy a unique work environment that is professional, fast paced and fulfilling.

ABOUT OUR ORGANIZATION

Goodwill SWMI is a 501(c)(3) nonprofit organization headquartered in Kalamazoo, Michigan. Our nearly 300 dedicated team members help achieve our mission of improving the community by providing employment, education, training and support services tailored to individual needs across a six county territory. At Goodwill SWMI, the work we do makes a difference in the lives of the individuals we serve and, in turn, in the communities in which we live.

Goodwill SWMI manages ten retail stores (with attached, attended donation centers and one stand‑alone donation center), Contract Manufacturing Operations as well as Custodial & Janitorial business units. These business operations provide stability to our organization that is not always enjoyed by nonprofit organizations solely funded by outside sources.

Our organization’s values shape our culture and guide our interactions with program participants, customers, community and one another. Our shared commitment to Living the Mission;
Promoting Teamwork;
Driving Collaboration;
Taking Responsibility for our Actions and Behaviors;
Respecting and Appreciating Others is what makes us successful and inspires all that we do.

Position Title: Opportunity Accelerator (OA) Coordinator

Classification: Exempt/Salary, Full Time

Supervised By: Vice President of Mission Services

Supervises: Does not supervise others

May be responsible for coordinating and supervising activities of participants, interns, work study students or volunteers.

NOTE:

Grants support this position. This position’s establishment and continuance may be dependent upon on‑going grant funding.

The Opportunity Accelerator Coordinator serves as a dual‑function lead: ensuring the quality and consistency of mission services through direct career navigation and maintaining rigorous data integrity, reporting, and compliance standards. The Coordinator ensures that job seekers receive high‑quality, holistic support while helping people achieve their dreams and realize their potential. The OA Coordinator walks with community members through our Opportunity Accelerator structure, encouraging and supporting them as they work to achieve the goals they have set for themselves.

They interface with internal (e.g. Goodwill team members) and external partners to help participants set and achieve employment & education goals. The OA Coordinator works to ensure both the participant and their family have the support and resources they need to achieve their goals; they recognize each person is unique, and wraparound them with contextualized, custom support.

The Opportunity Accelerator Coordinator will work with a variety of participants, including individuals with disabilities, individuals experiencing poverty, in‑school individuals (high school &/or post‑secondary) and other adults (18+) across our territory to ensure mission services are delivered with network‑wide consistency while adapting to local community needs.

The OA Coordinator will collaborate with mission teams to identify gaps in resource constraints and facilitate the "Goodwill Way" of integrated service delivery and provide the data‑driven insights necessary to measure impact and secure funding.

The OA Coordinator is an essential part of developing and fully implementing Mission Services programming across southwestern Michigan. The ideal candidate is creative, energetic, believes in continuous improvement and is ready to help build and develop transformational programming in our six counties.

Essential functions include (but…