Care Manager

At Mercy Home for Boys & Girls, we are dedicated to empowering youth, fostering hope, and creating brighter futures. Our mission is to be advocates, educators, coaches, and role models for the youth we serve. We strongly believe that every young individual deserves a chance to thrive and reach their full potential.

You will provide Systemic Strengths-Based Care Management support to Community Care members (former Mercy Home residents, their family or chosen family, Friends First mentees and families, and referrals from stakeholders) and act as a leader to the other Care Managers.

• Work with Community Care members to assess needs and develop goals and a passion plan statement that will guide the care management relationship.
• Act as a coach, supporter, and teacher in your relationship with each member.
• Build relationships with community-based organizations that will serve as potential referral sources to meet the immediate and future needs of members (housing, mental health, legal, parenting, food/clothing, etc.).
• Collaborate with the Education & Career Resources team when working with members on the Academic Scholarship by attending twice‑monthly meetings, supporting assigned Scholars with their academic progress, obtaining required documentation, and attending yearly events, including but not limited to the summer Scholar Retreat and scholar dinners. Plan campus visits once per semester or per year for out‑of‑state scholars.
• Assist members and families in identifying and accessing community resources to enhance stability.
• Provide housing research support and establish partnerships with specialized housing/shelter community‑based organizations.
• Plan and staff Drop‑In hours 3–4 times per month with team members from 11 a.m.–3 p.m.
• Conduct home visits, community meetings, and collaborative community partnerships as needed.
• Fully utilize and input data into the Blueprint system in a timely and accurate manner.
• Attend weekly Community Care team meetings and twice‑monthly group supervision.
• Be responsible for budgeting expenditures within the established budget allotments.
• Solve practical problems and deal with crisis situations in consultation with leadership team members.
• Take part in Community Care events and activities (such as holiday events and celebrations).

• At least 21 years of age.
• Bachelor’s degree or equivalent experience.
• Experience working with people from diverse ethnic and racial populations preferred.
• Spanish language skills preferred.
• A valid Illinois driver’s license, ability to drive a van, maintain a clear driving record, and retain driving approval through the Department of Children and Family Services.
• Excellent time management, organizational, and problem‑solving skills.
• Excellent interpersonal, oral, and written communication skills.
• Regular and predictable attendance.
• Flexibility in schedule to meet needs of members and event attendance.
• Knowledge of traditional case management methods, principles, and documentation procedures.
• Ability to work both independently and as an active team member.
• Maturity and sensitivity to cultural and individual differences.
• Ability to maintain a professional demeanor while exercising judgment and discretion in work.
• Ability to follow oral and written instructions.
• Ability to read and interpret documents such as operating and maintenance instructions, procedure manuals, and professional journals.
• Ability to write reports and correspondence.
• Proficiency in Microsoft Word and Excel, as well as the ability to become proficient in other software packages and programs.
• Ability to maintain confidentiality.
• Ability to lift and/or move up to 40 pounds, and with proper training, be able to physically restrain youth.
• Commitment to the mission, values, and goals of the Agency.

Schedule:

Monday–Friday, 9 a.m.–5 p.m., with flexibility to work evenings as needed to meet member needs, and occasional Saturdays throughout the year for events.
Pay: $26 to $27 hourly, full‑time

Location:

West Loop Campus — 1140 W. Jackson, Chicago, IL 60607
Benefits: https://(Use the "Apply for this Job" box below)./

Mercy Home for Boys & Girls is an Equal Opportunity Employer and is committed to inclusion and diversity.