Advancement Services Manager

Join CASL as an Advancement Services Manager and Make a Difference

Are you passionate about using data, technology, and donor engagement to drive meaningful community impact? Join CASL and help strengthen the systems, reporting, and fundraising operations that support programs and services for thousands of individuals and families across Chicago.

The Advancement Services Manager supports CASL's mission by ensuring the systems, data, and operational processes that power fundraising efforts are accurate, efficient, and donor‑centered. This role serves as a critical partner to the Advancement team by managing donor data, gift administration, reporting, prospect research, and stewardship operations that strengthen philanthropic engagement. Through strong data integrity, financial accountability, and strategic insights, the Advancement Services Manager helps CASL build meaningful donor relationships and sustain the resources needed to advance our programs and services.

Founded in 1978, CASL is the largest and most comprehensive community‑based organization in the Midwest, with deep roots in serving Asian Americans and a commitment to welcoming all. With over 45 years of experience, CASL supports individuals and families across four essential areas: health, human services, education, and advocacy. From early learning and senior care to legal assistance, housing support, and citizenship services, CASL helps thousands of Chicago‑area residents build healthy, stable, and empowered lives.

USD 63,000 – 70,000 per year | Full Benefits Package Included

This role is based in Chinatown, Chicago, with a standard Monday–Friday schedule. Standard business hours are 9:00 am – 5:00 pm, with flexibility for additional hours and occasional evening or weekend attendance as necessary.

• Ensure fundraising data, reporting, and donor records are accurate, accessible, and actionable for organizational decision‑making.
• Strengthen donor engagement through effective stewardship, recognition programs, and annual fund operations.
• Provide the operational infrastructure that enables CASL to grow philanthropic support, improve donor retention, and achieve fundraising goals.

• Serve as the primary administrator for Salesforce, maintaining data integrity, constituent records, campaign management, reporting, and system best practices.
• Oversee gift processing activities, ensuring donations are accurately recorded, acknowledged promptly, and maintained in accordance with organizational policies and audit standards.
• Partner with Finance to complete regular fundraising revenue reconciliations, resolve discrepancies, and maintain accurate donor and financial records.
• Develop and distribute fundraising reports, dashboards, forecasts, and performance analyses that support strategic planning and decision‑making.
• Manage donor data segmentation and list generation for fundraising campaigns, stewardship efforts, events, and marketing initiatives.
• Lead donor stewardship and recognition programs, including giving societies, donor acknowledgments, impact communications, and engagement strategies that strengthen donor retention.
• Conduct prospect research and discovery activities to identify, qualify, and track prospective donors, maintaining a robust fundraising pipeline.
• Coordinate prospect management processes, including tracking donor activity, documenting engagement strategies, and supporting portfolio development across the Advancement team.
• Collaborate with the Chief Advancement Officer to execute annual fund campaigns, appeals, and revenue‑generating initiatives that increase donor participation and philanthropic support.
• Partner with Mar Com and cross‑functional teams to support fundraising communications, campaign execution, and continuous improvement of advancement operations.

Note:

This job description outlines primary responsibilities but is not exhaustive. Duties may evolve in response to organizational needs, and flexibility will be required.

• Bachelor's degree in nonprofit management, business administration, communications, marketing,…