Outreach Supervisor

The Outreach Supervisor oversees the street outreach team, which is responsible for reaching out to the highest risk individuals in the community and working with them to prevent violence by mediating conflicts, modeling prosocial behaviors, and engaging them in positive activities. The Outreach Supervisor provides direct staff supervision to outreach workers, attends relevant meetings, oversees all outreach activities, and ensures timely, accurate data entry and reports by outreach staff.

Reporting to the Manager of Outreach and Intervention, this position will also represent The Institute for Nonviolence Chicago at gatherings with external community partners and government representatives as well as contribute to the organization’s overall violence reduction strategy. The ideal candidate for this position is someone who has a deep personal commitment to the mission and long-term goals of the organization.

• Ability to communicate effectively, both orally and in writing.
• Ability to work one-on-one and in groups with high-risk individuals to resolve conflicts and promote prosocial behaviors.
• Experience with staff supervision or experience supervising a team.
• Familiarity with computers such that employee can complete required research, data entry tasks, communicate via email, and complete basic word processing tasks as needed.
• Experience with or training in crisis intervention, restorative justice practices, or trauma-informed practice.
• Emotional maturity; good judgment; integrity; tolerance of differing points of view and beliefs; commitment to nonviolence.
• Monitor outreach staff training needs, communicate training needs to Program Manager, assist in developing action plans to address training needs.
• Attends partner meetings in the absence of Program Manager, including meetings with law enforcement and elected officials.
• Meet weekly with Outreach Team to plan for outreach strategy.
• Report all outreach activities in weekly Supervision sessions with Program Manager.
• Attend community-wide meetings, as needed.
• Coordinate all outreach activities (such as canvassing and Light in the Night events).
• Supervise outreach team both inside and outside of the office, including unstructured situations.
• Monitor crime reports for patterns / communicate with team.
• Review database to ensure data entry for consistency, accuracy, and timeliness.
• Confirm client information, monitor check caseload numbers, and confirm risk level for all outreach staff.
• Support other internal departments, as needed.
• Maintain a caseload of participants.
• Assist Program Manager in completing reports.
• Conduct tailored supervision sessions with each outreach worker as needed to improve documentation.
• Other duties as assigned.

• High School Diploma/GED and at least three years of experience working with high-risk, street-involved individuals required. Bachelor’s degree preferred.
• Firsthand knowledge of the community and knowledge of current street conflicts are required.
• Willingness and ability to work nights and weekends.
• Comfortability meeting with law enforcement and elected officials and representing the organization in professional manner.
• Demonstrated commitment to professional development and to bettering yourself.
• Ability to take initiative, work as a self-starter and lead by example.
• Demonstrated experience serving as a problem-solver in a complex environment.
• Excellent verbal communication skills and ability to communicate effectively in writing.
• Experience or training in crisis intervention preferred.
• Willingness to learn and commit to the principles of nonviolence, restorative justice, and trauma-informed practices.
• No pending criminal cases or prior convictions for sexual assault, child abuse or domestic violence.
• Valid Illinois driver’s license, insurance, and good driving record.

Compensation is commensurate with years of related experience, position requirements, and candidate qualifications. The average salary for the position is $55,000.

Institute for Nonviolence Chicago puts our people first with a top-of-the-line benefits package. Competitive benefits package available, including…