Support Coordinator

Support Coordinator

The Support Coordinator supports the helpline program at the Chicago Abortion Fund (CAF) by providing financial, logistical, and compassionate support to people seeking abortion care in Chicago, Illinois, and the greater Midwest. The Support Coordinator works individually and as part of a team with CAF's staff and volunteer case managers to advance reproductive justice in Chicago, Illinois, and the Midwest.

Compensation & Benefits

• Salary range: $71,188 - $87,887 (based on experience and qualifications).
• All full-time employees are eligible for the full benefits package including:
• 401K with up to 5% employer match.
• Unlimited paid time off, including a mandatory four weeks off.
• Paid parental leave.
• 100% employer-paid health insurance premiums (medical, dental, vision) with 50% dependent coverage.
• Observance of federal holidays.

Work Schedule & Location

• A full-time work week is a minimum of 32 hours over four days.
• Illinois residence is required. Relocation fees are not provided by CAF.
• Hybrid schedule: minimum one day in the office per month (West Loop, Chicago).

Essential Job Functions:

Helpline Support (about 70%)

• Serve specific roles as required by service demands, including but not limited to working to manage and triage incoming external and internal communications, and delegating work to other Support Coordinators.
• Make independent strategic decisions to ensure those needing our services get the care they deserve in a sometimes difficult and faced-paced environment where immediacy is required.
• Complete grantee intake, working alongside CAF callers to determine and provide critical and immediate financial, logistical, travel, and emotional support.
• Provide individualized case management to identify financial and logistical needs to access care; collaborate with CAF staff, case managers, and/or those needing our support, often in communication and partnership with clinics, other abortion funds, and allied organizations
• Utilize critical thinking and strategic questioning skills to assess and appropriately respond to grantees and support requests
• Provide direct support to case managers, interns, and/or staff
• Collaborate with and represent CAF to other abortion funds, clinics, and reproductive justice, rights, and health organizations with integrity and care
• Create and modify helpline program resources as needed to support staff and case managers; confidently and effectively support those needing our services
• Demonstrate accountability and responsibility in work that is completed and tasks that are assigned in a timely manner
• Support recruitment and training of volunteer case managers

Administration (about 20%)

• Enter and update data in grantee database in an organized and timely manner
• Manage administration for case management including regular documentation, tracking case closure rate, and reporting grantee feedback
• Monitor program budget, track expenditures/transactions, and support related financial administration for case management
• Ensure implementation of CAF policies and practices, including but not limited to data protection and confidentiality
• Perform duties required of all staff to support smooth internal operations.

Other (about 10%)

• Works pro-actively and in good faith to support and strengthen the overall stability and effectiveness of the organization.
• Co-create and maintain a culture that fosters deep collaboration, trust, and coordination across functional organizational areas.
• Maintains a collaborative, positive, professional and friendly approach to working with supervisor, other staff, grantees, and external stakeholders.
• Actively participate in required convenings, summits, retreats, and staff meetings, and participate in required staff communications
• Participate in reproductive justice movement-building initiatives such as coalition meetings, rallies, lobby days, and community partner events as appropriate
• Update professional knowledge by participating in educational opportunities approved by CAF, maintaining networks, and participating in professional organizations as relevant to your role
• Support related programmatic activities as needed
• May be involved in other cross-department work including but not limited to supporting development, finance, and communications
• Perform other duties as assigned by the supervisor.

Qualifications & Experience

• 2+ years of continuous work experience in case management, customer service, social services, or call center related work
• Commitment to reproductive justice and abortion access for all people
• Knowledge of intersectionality and the impact that privilege and oppression can have on people's ability to access abortion
• Working knowledge of the abortion access crisis we are currently navigating
• Experience in assisting people with receiving services with compassion, kindness, and empathy
• Strong written, verbal, and interpersonal communication skills; strong critical thinking skills.
• Previous experience with project management or task management software
• Experience managing…