Senior Associate Director, Donor Relations, Reporting

Donor Relations Program Manager

This role develops and implements programs with senior leadership and colleagues to lead a comprehensive University-wide donor relations program to enrich the relationship between donors and the University. Plans, organizes, and leads the donor program to recognize, steward, and cultivate individuals in meaningful ways and at different giving levels.

• Oversees reporting programs with leadership and other colleagues to engage, steward, and create universal, meaningful experiences for donors across the University at all giving levels.
• Manages stewardship and engagement reporting for the central units.
• Builds and maintains strong relationships with colleagues within Advancement and across the University. Closely partners on stewardship projects to convey donor impact.
• Contributes to team meetings and presentations on stewardship best practices.
• Becomes proficient in the University's relationship database, Phoenix, by maintaining thorough and timely records and utilizing the data to efficiently produce large-scale stewardship reports and communications.
• Develops and manages communication strategies for donor and volunteer stewardship and engagement reporting through an online platform and in print forms.
• Serves as representative and voice of donor, participating in events and experiences that are donor-centric, strategic, advance overall fundraising goals, and are consistent and coordinated across the University.
• Educates and trains colleagues on policies and best practices through a variety of communication tools and vehicles including written information, meetings, presentations, and staff training.
• Seeks opportunities for professional development that will enhance job performance, including attending webinars, seminars, building networks within the University and with colleagues at peer institutions.
• Guides the creation of University-wide standards on appropriate ways to recognize and steward donors. Uses deep understanding in donor programs to develop policies and quality control guidelines for donor relations programs.
• Has a deep understanding within the areas of recognition, stewardship, acknowledgement, and proposal writing. Sets activity goals and develops the annual operating budget for donor related programs.
• Performs other related work as needed.

Education:

Minimum requirements include a college or university degree in related field.

Work Experience:

Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.

Education:

Bachelor's or advanced degree.

• Minimum five years of professional experience in nonprofit management, development, alumni relations, marketing, public relations, sales or similar field.
• Minimum one year leading a project team or managing staff.
• Understanding of data analysis and communicating complex topics to non-technical people.
• Background managing and leading cross-team projects.
• Familiar with donor reporting software and systems.

Technical Skills or Knowledge:

• Demonstrated skill and knowledge of, or ability to learn quickly, the internal workings of the University as well as the technology tools available Advancement, including Phoenix, the University's Donor Relationship Management System.
• Proficiency working in a Microsoft Windows computer environment, especially with Microsoft Outlook, Word, Excel, PowerPoint and Access.

• Outstanding interpersonal and communications skills characterized by the ability to listen, speak, and write effectively. Explain complex ideas clearly and simply.
• Prior donor relations or donor engagement experience.
• Knowledge of stewardship and engagement reporting.
• Comfortable working and analyzing data and spreadsheets.
• Manage confidential information with discretion and tact.
• Act with integrity, professionalism, and confidentiality.
• Work collegially and collaboratively in a team setting.
• Self-motivated and take initiative.
• Prioritize multiple projects and independently follow through with detail.

• This position has a hybrid work schedule which includes weekly in office…