Client Intake Specialist (Elgin

About Us

Chinese Mutual Aid Association (CMAA) is a community-based 501(c)3 nonprofit organization dedicated to supporting Chicagoland’s diverse immigrant and refugee communities. Established in 1981, CMAA is a cornerstone of the “Asia on Argyle” corridor of the Uptown Neighborhood of Chicago with a satellite office in Elgin and West Ridge, IL, providing programs to serve our community across generations.

Full-time

Chinese Mutual Aid Association (CMAA) is a community-based 501(c)3 nonprofit organization dedicated to supporting Chicagoland’s diverse immigrant and refugee communities. Established in 1981, CMAA is a cornerstone of the “Asia on Argyle” corridor of the Uptown Neighborhood of Chicago with a satellite office in Elgin and West Ridge, IL, providing programs to serve our community across generations. We offer after-school, summer camp, and mentoring programs for young people.

For adults, we provide case management and social services, education including English as a Second Language (ESL) classes, job preparation and placement services, and immigration and citizenship case assistance. We connect older adults to in-home care support and community enrichment through our Golden Age Club. Finally, we support entrepreneurs and small businesses as the only AAPI-led Small Business Development Center in Illinois.

Chinese Mutual Aid Association (CMAA) is seeking a mission-driven and detail-oriented Client Intake Specialist in the Elgin location who will assist immigrants and low-income families in navigating an array of social services.

• Assess client needs and determine eligibility for programs and services.
• Enter accurate and timely data into case management and tracking systems.
• Maintain confidentiality and comply with all data protection policies.
• Provide clients with information on available services (housing, employment, public benefits, etc.).
• Make referrals to internal departments or external community partners as needed.
• Follow up with clients to ensure successful connection to resources and support.
• Assist in coordinating appointments and workshops for clients.
• Support program staff in maintaining case files, reports, and documentation.
• Assist eligible participants to obtain for food subsidies through the Supplemental Nutrition Assistance Program (SNAP)
• Assist low-income participants to obtain reduced gas and electric utility bills through the Low Income Home Energy Assistance Program (LIHEAP)
• Assist low-income individuals, families, seniors, and the disabled to obtain public benefits such as medical assistance, RTA ride‑free permit, etc.
• Collaborate with department co‑workers in external outreach to the community by providing presentations to the community regarding CMAA’s Social Services Department’s services. Such outreach may include:
  Conduct public benefits information sessions (including recruiting attendees to participate)

• Bachelor’s degree in social work, customer service preferred
• Experience working in a social services setting preferred
• Bi‑lingual in English and another language is preferred (please notate on resume).

• Strong communication skills, written and verbal
• Ability to work in a fast‑paced environment
• Compassion to help the community

• This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
• The primary work location is at 357 Division Street. Elgin, Illinois 60120.
• Some evenings and weekends expected for outreach and workshop events

• Comprehensive Health benefits package to include medical, dental, and vision plans with employer contribution between 60%-90% of premiums!
• 403(b) retirement plan with company match after one (1) year and fully vested at year six (6)!
• Company Paid Holidays
• Personal Time Off, Sick Leave, and Vacation time off policies!
• Parking/Transit benefits
• Travel Reimbursements for eligible commuting routes
• Opportunities for growth and to give back to communities!
• Fun, high-energy culture!
• Relaxed dress code!
• Access to an exceptional leadership team!

The…