Manager of Volunteer Engagement

Manager Of Volunteer Engagement

Nourishing Hope is a dynamic Chicago nonprofit providing food and social services for anyone in need. Founded in 1970, we're one of the largest and longest operating hunger relief organizations in Chicago. We also provide free, trauma-informed mental health counseling and other social services, such as job and housing assistance. We strive to serve the needs of the whole person — with respect and dignity, always.

Nourishing Hope offers our neighbors nutritious food using a choice-based distribution model and access to life-changing social services including:

• Monthly food distribution and additional produce pickup through five different food access programs;
• Home delivery services for older adults, homebound neighbors and neighbors living with disabilities;
• Social services including case management, mental health counseling, job search support, domestic violence intervention, referrals and public benefits assistance (SNAP, healthcare, government forms) for anyone in need.

Nourishing Hope serves tens of thousands of people each year, providing more than 4 million meals through our programs, in addition to partnerships with other community organizations. This year, Nourishing Hope will provide about 200,000 food and social services to our Chicago neighbors.

The Manager of Volunteer Engagement is responsible for managing and executing all aspects of Nourishing Hope's volunteer program to ensure the operational success of our most valuable commodity, our Volunteers. This includes designing, planning, and directing a volunteer program to augment the services of the Nourishing Hope staff, as well as the recruitment program to attract new volunteers. This position oversees the recruiting, training, and integrating of volunteers, and is ultimately responsible for managing a team that plays a frontline role in communicating the impact volunteers have on Nourishing Hope's mission.

This position will be based out of Nourishing Hope's headquarters, 1716 W. Hubbard St. in Chicago, and will split time between all four Nourishing Hope sites.

The work schedule will generally occur within the core hours of 8:00 a.m.–5:00 p.m., Monday through Friday, and will include one evening shift per week. Occasional Saturday shifts may be required based on program needs.

Essential Job Functions

• Develop and execute strategies to expand and enhance the volunteer program, aligning with Nourishing Hope's mission including recruiting, scheduling, recognizing, documenting and contributing to our volunteer experience through hospitality and care.
• Create a sense of community for the volunteers across the agency and by site and shift. Inform and assist in integrating and cultivating volunteers into other areas of the organization including financial and in-kind support, and committee and board membership so that they become the strongest possible supporters of Nourishing Hope's work.
• Supervise and support Volunteer Engagement Coordinators across all locations.
• Manage volunteer issues and coach staff through challenges to help create a healthy, safe and positive environment for volunteers.
• Manage volunteer department budget.
• Cultivate, solicit, steward and schedule all community and corporate volunteer groups, in collaboration with the Development team.
• Oversee the scheduling of volunteers as needed for programs and special events (e.g., fundraising, off-site events, and food drives) by coordinating with staff on their programs and needs.
• Work with outside groups to staff community events (e.g., street fairs) with Nourishing Hope volunteers, in order to expand the pool of volunteers to support the growth plans of Nourishing Hope.
• Create and implement ways to recognize and reward volunteers.
• Maintain the database of volunteers' contact information and background, schedules, attendance records, program jobs, and shifts. Create reports in Salesforce and report metrics as appropriate to staff and the board.
• Create and track programs' successes and make recommendations for improvement.
• Inform volunteers of the work of Nourishing Hope and coordinate periodic and additional training.
• Act as an ambassador of the work of…