Volunteer Coordinator

Description

At The Night Ministry, our work centers on meeting people with compassion, dignity, and respect during some of the most difficult moments of their lives. Across Chicago, our teams provide human connection, housing support, and health care to individuals and families experiencing housing instability and poverty. We believe lasting impact is built through consistency, trust, and showing up for our community every day.

The people who work here are deeply committed to that mission. Our staff bring empathy, professionalism, resilience, and a shared sense of purpose to their work, whether they are serving clients directly in the community or supporting operations behind the scenes. Every department and every role contributes to the strength of our programs and the quality of care we provide.

We value collaboration, accountability, curiosity, and a commitment to equity in both our work and our workplace culture. We are looking for people who are thoughtful, adaptable, and motivated by meaningful work that creates real impact in the lives of others.

Working at The Night Ministry means being part of a mission-driven organization where your contributions matter, your work supports a larger purpose, and your colleagues care deeply about the community and one another.

The Volunteer Coordinator is responsible for the recruitment, onboarding, scheduling, and engagement of volunteers in support of the organization’s mission and programs. This role serves as the primary liaison between the organization and its volunteer base, ensuring a positive and meaningful volunteer experience while aligning volunteer efforts with organizational needs and strategic goals.

The Volunteer Coordinator also acts as the key point of contact for members of the Board of Directors who wish to participate in volunteer activities or host a volunteer event, as well as for supporters and prospective volunteers identified by the Advancement team. This includes coordinating opportunities, facilitating communication, and ensuring a seamless and rewarding engagement process.

Promotes the mission and supports the programs of The Night Ministry through recruitment, education, engagement, and stewardship of volunteers.

• Experience recruiting, training, supporting, and stewarding volunteers
• Demonstrated ability to build strong, collaborative working relationships with internal and external stakeholders of The Night Ministry, especially Board and Associate Board members, staff, individual volunteers, corporate, congregation and community groups, donors, and clients.
• Outstanding interpersonal, organizational, oral and written communication skills
• Demonstrated ability to work in a team environment, across diverse programs

• Create and implement a community-wide volunteer outreach and recruitment plan that includes a spotlight on communities where The Night Ministry provides services.
• Schedule and facilitate in-person and virtual orientation sessions for potential volunteers at least quarterly. Ensure that training materials are current and relevant. Coordinate ongoing training and continuing education opportunities to ensure volunteers remain informed, skilled, and aligned with organizational standards.
• Ensure that all applications and waivers are complete and background checks are current. In partnership with People and Culture, oversee compliance with Department of Children and Family Services (DCFS) requirements for volunteers working with minors or in programs that are licensed by DCFS.
• Schedule and track meal group volunteers to meet the weekly needs of OHM programs. Coordinate with OHM staff to make sure weekly meal needs are met.
• Working with program and administrative staff lead the process to create opportunities for individual and group volunteers to meet the needs of TNM’s programs.
• Provide guidance and support to staff who are working with volunteers.
• In partnership with Marketing and Communications, maintain regular communication with volunteers through email, newsletters, and other channels to share updates, opportunities, and organizational…